Regina Chritton
Rogersville
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
12
12
years of professional experience
Work History
Medical Assistant, Internal Medicine
Mercy Springfield Clinic
Springfield
03.2024 - Current
- Assisted with patient intake and verified medical histories for efficient processing.
- Scheduled appointments and managed patient flow to optimize clinic operations.
- Prepared examination rooms and ensured all necessary supplies were available.
- Documented patient information accurately in electronic health record systems.
- Supported physicians during examinations by providing necessary instruments and materials.
- Coordinated communication between patients and healthcare providers to streamline services.
- Maintained cleanliness and organization of the clinic environment for safety standards.
- Prepared examination rooms with necessary instruments and supplies.
- Maintained accurate records of patient visits in electronic medical record system.
- Administered medications as prescribed by the physician according to established protocols.
- Collected specimens for testing and analysis.
- Monitored vital signs such as temperature, pulse rate, and respiration rate during examinations or treatments.
- Administered injections as prescribed by physician.
- Assisted physicians in providing patient care, including taking medical histories and vital signs.
- Ordered medical supplies and maintained inventory control.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
Patient Service Representative
Mercy Springfield Clinic
Springfield
04.2022 - 03.2024
- Greeted patients and ensured a welcoming environment at Mercy Springfield Clinic.
- Scheduled appointments and managed patient inquiries using electronic health record systems.
- Collected patient information and verified insurance details for accurate processing.
- Assisted patients in completing necessary forms and provided instructions for visits.
- Verified insurance information, collected payments, and scheduled appointments.
- Adhered to HIPAA regulations when handling confidential patient information.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Documentation Specialist
Adapthealth
Springfield
04.2019 - 03.2022
- Assisted customers with inquiries about products and services.
- Implemented document control procedures to ensure version integrity and accessibility.
- Conducted regular audits of documentation to ensure accuracy and completeness.
- Maintained up-to-date records of all changes made to technical documents.
- Managed multiple projects simultaneously while meeting deadlines consistently.
- Communicated to identify and meet documentation needs.
Insurance Verification Clerk
Mercy Medical Supply
Springfield
08.2013 - 04.2019
- Verified patient insurance information for accuracy and completeness.
- Assisted in processing insurance claims for medical supplies.
- Communicated with healthcare providers to gather necessary documentation.
- Maintained organized records of insurance verifications and communications.
- Followed up on pending eligibility inquiries with various insurance companies in a timely manner.
- Verified patient insurance coverage for medical services and procedures.
- Developed relationships with various health plans, managed care organizations, third party payers.
Education
Mercy Hospital - SAW Program
Springfield02-2018
High School Diploma -
Mountain Home High School
Mountain Home, AR05-1987
Skills
- Electronic health records
- Patient intake processing
- Vital sign monitoring
- Medication administration
- Specimen collection
- Appointment scheduling
- Patient communication
- Vital signs monitoring
- EKG set up and monitoring
- Direct patient care
References
References available upon request.
Timeline
Medical Assistant, Internal Medicine
Mercy Springfield Clinic
03.2024 - Current
Patient Service Representative
Mercy Springfield Clinic
04.2022 - 03.2024
Documentation Specialist
Adapthealth
04.2019 - 03.2022
Insurance Verification Clerk
Mercy Medical Supply
08.2013 - 04.2019
Mercy Hospital - SAW Program
High School Diploma -
Mountain Home High School
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