Regina Bell
Florissant
Summary
Detail-oriented and proactive Claims Associate with over 18 years of experience in processing and managing insurance claims. Expertise in customer service, data analysis, and investigating claims to ensure accuracy and compliance with regulations. Recently earned a cybersecurity certificate to enhance knowledge in safeguarding sensitive data and maintaining security protocols. Adept at working collaboratively with clients, claims adjusters, and technical teams to resolve issues and provide timely solutions. Strong analytical, organizational, and communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Claims Associate
Arch Insurance
08.2023 - Current
- Supported claims associates in processing insurance claims and maintained accurate records.
- Assisted in preparing reports and summaries for claims management teams.
- Provided excellent customer service by resolving inquiries and concerns related to claims status and policy details.
- Worked with adjusters to ensure timely resolution of claims and proper documentation.
Claims Associate
Allianz Global
05.2012 - 08.2023
- Supported claims associates in processing insurance claims and maintained accurate records.
- Assisted in preparing reports and summaries for claims management teams.
- Provided excellent customer service by resolving inquiries and concerns related to claims status and policy details.
- Worked with adjusters to ensure timely resolution of claims and proper documentation.
Auto Claims Adjuster
Allianz Global Insurance Company
02.2007 - 05.2012
- Process and manage insurance claims from start to finish, ensuring accuracy and compliance with company policies and industry regulations.
- Investigate claims, including gathering documentation and supporting evidence, to assess validity and prevent fraud.
- Communicate with policyholders, clients, and third-party vendors to obtain information and resolve issues in a timely manner.
- Review claims details and ensure appropriate payout based on coverage terms.
- Maintain and update records in claims management software to ensure proper tracking and reporting.
Education
Bachelor of Science - Criminology and Criminal Justice
University of Missouri St. Louis
St. Louis, MO05.2001
Skills
- Claims Processing and Management
- Cybersecurity Principles and Best Practices
- Risk Assessment and Fraud Prevention
- Data Analysis and Reporting
- Customer Service and Conflict Resolution
- Security Awareness (Data Protection, Encryption, and Firewalls)
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Knowledge of Claims Management Software
- Use of Wireshark, Metasploit, Nmap and Kali Linux
Websites
Certification
Undergraduate Certificate in Cybersecurity– Maryville University /2022-2024
Timeline
Claims Associate
Arch Insurance
08.2023 - Current
Claims Associate
Allianz Global
05.2012 - 08.2023
Auto Claims Adjuster
Allianz Global Insurance Company
02.2007 - 05.2012
Bachelor of Science - Criminology and Criminal Justice
University of Missouri St. Louis
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