Summary
Overview
Work History
Education
Skills
Timeline
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Regan Smith

Summary

At CVS Health Corporation, I spearheaded initiatives that significantly enhanced team collaboration and workflow efficiency, notably improving project delivery timelines. My expertise in data analysis and problem-solving led to streamlined processes and elevated customer satisfaction levels. Demonstrating strong leadership and communication skills, I successfully mentored staff and optimized cross-functional team performance.

Overview

3
3
years of professional experience

Work History

Medicare Prescription Payment Plan Coordinator

CVS HEALTH CORPORATION
10.2024 - Current
  • Improved team collaboration by streamlining communication channels.
  • Enhanced workflow efficiency with effective scheduling and resource allocation.
  • Managed project timelines, ensuring all milestones were met within deadlines.
  • Streamlined document management for efficient project tracking and reporting.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Coordinated logistics for seamless event execution and timely delivery.
  • Oversaw project documentation to maintain accuracy and accessibility.
  • Coordinated training sessions for team members to enhance skillsets.

Medicare D Senior Resolution Specialist

CVS HEALTH CORPORATION
08.2021 - Current
  • Resolved complex customer issues by collaborating with cross-functional teams.
  • Enhanced client satisfaction by implementing targeted resolution strategies.
  • Provided expert guidance to junior team members, improving overall team efficiency.
  • Developed comprehensive resolution plans for escalated cases, ensuring timely solutions.
  • Enhanced problem-solving capabilities, devising tailored solutions for unique challenges.
  • Achieved resolution targets consistently by utilizing effective communication techniques.
  • Increased team productivity by fostering a collaborative and supportive work environment.
  • Coordinated with multiple departments to ensure seamless resolution of cross-functional issues.
  • Enhanced overall customer experience by refining resolution processes and policies.
  • Strengthened resolution protocols by integrating feedback from customer interactions.
  • Provided exceptional service to clients, ensuring their concerns were addressed promptly.
  • Leveraged advanced problem-solving skills to address difficult or escalated cases, ensuring customer satisfaction.
  • Implemented new software tools to automate aspects of the resolution process, increasing efficiency across the team.
  • Supported departmental goals by consistently meeting or exceeding performance metrics related to resolutions handled and issue closure rates.
  • Mentored junior staff members on various aspects of conflict resolution, helping them develop essential professional skills.
  • Monitored calls and proposed improvement plans for struggling representatives.
  • Assisted management with keeping team working efficiently.

Education

No Degree - Bachelor of Science in Management

Colorado Technical University
Colorado Springs, CO
12-2026

Skills

  • Team collaboration
  • Communication skills
  • Problem solving
  • Time management
  • Data analysis
  • Report generation
  • Customer interaction
  • Performance tracking
  • Detail orientation
  • Team leadership
  • Program development
  • Multitasking and organization
  • Data entry
  • MS office
  • Team oversight
  • Problem-solving
  • Attention to detail

Timeline

Medicare Prescription Payment Plan Coordinator

CVS HEALTH CORPORATION
10.2024 - Current

Medicare D Senior Resolution Specialist

CVS HEALTH CORPORATION
08.2021 - Current

No Degree - Bachelor of Science in Management

Colorado Technical University

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Regan Smith