Reese Johnson
De Soto
Summary
Driven professional with experience in supporting account servicing, transaction processing, and regulatory compliance in a retail banking environment. Proven ability to manage account documents, be self-driven, and follow strict operational controls. Strong background in cash handling, KYC awareness, and customer issue resolution. Seeking to continuously be dedicated to learning more in a deposit operations role that is focused on accuracy, efficiency, and risk mitigation.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Bank Star
Hillsboro
01.2026 - Current
- Assist in maintaining accurate records and documentation for compliance purposes
- Maintain positive working relationship with co-workers and management
- Implement risk management strategies to minimize potential operational disruptions
- Utilize software and tools to help improve operational processes.
- Ensure daily operational tasks are completed efficiently and productively for the company
- Assist in minimizing errors, focusing on accuracy, and helping to keep day-to-day deposit services running smoothly
Universal Banker
Bank Star
Hillsboro
11.2023 - 12.2025
- Processed daily financial transactions with high accuracy, while maintaining compliance with bank policies and regulatory standards
- Reviewed customer documentation for completeness and adherence to KYC, and CIP requirements
- Supported deposit account opening, maintenance, and servicing while ensuring documentation accuracy
- Balanced cash drawer daily and followed dual-control procedures to minimize operational risk
- Resolved account-related issues such as holds, errors, and customer inquires in accordance with bank policies
Cashier
The Home Depot
Festus
06.2020 - 11.2023
- Processed high-volume POS transactions accurately in a fast-paced retail environment
- Maintained cash control procedures, and reduced discrepancies
- Supported inventory management and loss prevention efforts
Sales Associate
Gordmans
Crystal
03.2019 - 03.2020
- Processed customer transactions accurately, using point-of-sale system
- Assisted with inventory control and stock accuracy
- Trained new associates on operational procedure and customer service standards
Education
Bachelor of Arts - Forensic Psychology/Criminal Justice
Maryville University of Saint Louis
St. Louis, MO12-2024
Associate of Arts - General Studies
Jefferson College
Hillsboro, MO12-2022
Skills
- Transaction processing & reconciliations
- Cash handling & drawer balancing
- Problem solving
- Attention to detail
- Oral and written communication
- SOP adherence
- Account maintenance & servicing
- Critical thinking
Timeline
Operations Specialist
Bank Star
01.2026 - Current
Universal Banker
Bank Star
11.2023 - 12.2025
Cashier
The Home Depot
06.2020 - 11.2023
Sales Associate
Gordmans
03.2019 - 03.2020
Bachelor of Arts - Forensic Psychology/Criminal Justice
Maryville University of Saint Louis
Associate of Arts - General Studies
Jefferson College