Rebecca Worley
Farmington
Summary
A leader with a proven track record at Town & Country Supermarket, enhancing customer satisfaction and bakery sales through creative marketing and quality control. Skilled in inventory management and customer service, I excel in fostering team collaboration and implementing efficient operational strategies. My adaptive approach and attention to detail have significantly improved service delivery and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Baker/assistant Manager
Town & Country Supermarket
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained equipment, including ovens, mixers, proffers, fryers and deli equipment.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Managed customer service operations, including taking orders and resolving complaints.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations, new cooks and deli operations.
- Created appealing displays to showcase products in bakery.
- Developed creative seasonal recipes, attracting new customers and increasing bakery sales.
Bakery /Deli Manager
Town & Country Supermarket
- Developed strong relationships with vendors, negotiating favorable pricing for bakery and deli supplies.
- Increased bakery sales by implementing creative marketing strategies and introducing new product lines.
- Conducted regular performance evaluations for team members, providing constructive feedback and support.
- Implemented effective merchandising techniques showcasing featured products resulting in increased impulse purchases among customers.
- Resolved customer complaints professionally while taking steps to prevent similar issues in the future.
- Maintained a clean and inviting store environment, adhering to strict sanitation standards.
- Oversaw catering orders, coordinating logistics to ensure timely delivery of high-quality items for special events.
- Managed inventory levels effectively, reducing waste and ensuring consistent availability of fresh products.
- Recruited, interviewed, hired and trained new employees.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Owner/Operator
Buttercup Bakery/Deli
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Cashier
Harps Grocery Store
11.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Broomsquire/owner
Cooksey Creek Brooms
04.1998 - Current
- Oversaw daily operations and production.
- Interacted well with customers to build connections and nurture relationships.
Education
Elementary Education
Mineral Area College
Park Hills, MOSkills
- Customer service
- Active listener
- Food safety and sanitation
- Attention to detail
- Quality control
- Management
- Visual merchandising
- Verbal and written communication
- Team collaboration
- Inventory management
- Organizational skills
Timeline
Cashier
Harps Grocery Store
11.2024 - Current
Broomsquire/owner
Cooksey Creek Brooms
04.1998 - Current
Baker/assistant Manager
Town & Country Supermarket
Bakery /Deli Manager
Town & Country Supermarket
Owner/Operator
Buttercup Bakery/Deli
Elementary Education
Mineral Area College
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