Rebecca Tomes
Saint Clair
Summary
Resourceful professional in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
13
13
years of professional experience
1999
1999
years of post-secondary education
Work History
Office Manager
Express Employment Professionals
Union
08.2020 - Current
- Managed daily office operations and coordinated administrative tasks.
- Oversaw scheduling and maintained calendars for team members.
- Implemented office procedures to enhance workflow efficiency.
- Developed and maintained filing systems for easy information retrieval.
- Trained new staff on office policies and operational procedures.
- Coordinated meetings and prepared agendas for team discussions.
- Monitored office supply inventory and ordered necessary materials.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Developed and implemented office policies and procedures.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Provided administrative support to management team including preparing reports and presentations.
- Ensured compliance with applicable laws regarding employment practices.
- Analyzed data from various sources to identify trends and make recommendations for improvement.
- Developed effective communication strategies between departments within the organization
- Maintained confidential records relating to personnel matters.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Lead the recruiting efforts, interviewed and selected employees to fill vacant roles, onboarding all new hires.
- Managed multiple social media accounts, posting new openings, scheduling interviews.
- Lead the team to meet hiring/retention goals
- Handled worker’s compensation. Ensuring the proper care was received, focusing on closing the case as quickly as possible, preventing drawn out cases costing the company additional money.
- Handled multiple client accounts, ensuring they had the staff needed to meet quota annually, giving recommendations on average pay rates in the area making sure they stayed competitive in the current market.
Sales Agent
Gaurdian Insurance
Belleville
02.2013 - 08.2020
- Developed strong client relationships to enhance customer satisfaction and retention.
- Conducted thorough policy reviews to ensure compliance with company standards.
- Educated clients on various insurance products and services available.
- Assisted in preparing customized insurance proposals for potential clients.
- Participated in regular training sessions to stay updated on industry trends and regulations.
- Provided ongoing support to clients during the claims process for enhanced service experience.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Continuously met sales goals via strategic prospecting.
- Negotiated contracts with customers to secure sales deals.
- Identified opportunities for cross-selling additional products and services.
- Improved customer service feedback scores through outstanding service.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Analyzed data to identify trends in customer behavior and preferences.
- Conducted market research to identify potential customers and their needs.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
Education
Fox Highschool
Arnold, MOSkills
- Office management
- Team leadership
- Office procedures
- Document management
- Customer relationship management
- Scheduling optimization
- Conflict resolution
- Effective communication
- Performance evaluation
- Employee training
- Staff supervision
- Meeting planning
- Human resources
- Policy implementation
- Employee supervision
- Workflow optimization
- Contract negotiations
- Workflow planning
- Scheduling coordination
- Relationship building
- Staff management
- Operations management
- Workforce management
- Staff hiring
- Organizational skills
- Policy development
- Training and coaching
Timeline
Office Manager
Express Employment Professionals
08.2020 - Current
Sales Agent
Gaurdian Insurance
02.2013 - 08.2020
Fox Highschool