Rebecca Salvo
Chaffee
Summary
Dynamic Certified Medical Assistant with extensive experience at Mercy Southeast Primary Care, excelling in patient care and vital sign assessment. Proven ability to enhance patient outcomes through effective education and compassionate support. Skilled in medical record management and HIPAA compliance, ensuring confidentiality and safety in all healthcare interactions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Mercy Southeast Primary Care
Cape Girardeau
09.2024 - Current
- Coordinated physician consultations through precise patient history documentation and treatment plan recording.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Administered injections under the direction of a physician or nurse practitioner.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Assisted with scheduling patient appointments and follow-up visits.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Measured vital signs and took medical histories to prepare patients for examination.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Prepared treatment rooms for patient examinations.
CNA/CMA
Lutheran Home
Cape Girardeau
03.2025 - 10.2025
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Answered patient call lights promptly and responded to requests appropriately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Documented patient care services by charting in designated areas.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Transported residents within the facility as needed.
- Reported changes in patient conditions to registered nurse or physician.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Provided emotional support to family members during difficult times.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Monitored food intake and output as directed by nursing staff.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Participated in educational programs designed to improve knowledge of health care practices.
- Administered medications under supervision of a licensed nurse.
- Educated patients on self-care techniques that would help them maintain their independence.
- Facilitated communication between patients, family members, and healthcare professionals.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Observed and reported unusual symptoms and changes to charge nurse.
- Documented activities and recorded information in EMR system.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Distributed drinking water and nourishment to residents.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Used mobility devices to transport patients.
- Assisted residents in preparing for activities and social programs.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Helped residents walk with or without self-help devices.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Supported non-ambulatory residents in range of motion exercises.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Conducted patient education on health maintenance and disease prevention.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Administered medications and educated patients and families on correct at-home administration.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Planned and served meals and snacks to patients according to prescribed diets.
- Answered patient call signals and signal lights to determine patients' needs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Turned and repositioned bedridden patients to prevent bedsores.
- Reminded patients to take prescribed medications or nutritional supplements.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Observed patients' conditions closely; reported any changes in status or behavior immediately.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Prepared exam rooms prior to patient visits; ensured that all necessary supplies were available.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Responded quickly to emergency situations according to established protocols.
- Communicated effectively with patients regarding their care plan; provided emotional support during difficult times.
- Conducted physical assessments including measurements of height, weight, temperature and pulse rate; reported any changes in condition to supervising physician or nurse practitioner.
- Maintained accurate patient records in accordance with HIPAA regulations.
- Maintained inventory of supplies and equipment to ensure proper functioning of the clinical environment.
- Assisted with patient admissions and discharges, including obtaining vital signs, medical histories and insurance information.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Administered medications under physician's supervision.
Deputy County Clerk
Scott County Court House
Benton
07.2024 - 09.2024
- Provided administrative support to ensure efficient operations within the office.
- Resolved customer service issues promptly and courteously.
- Maintained a database of current information about county officials and their contact information.
- Answered questions from citizens regarding services provided by the County Clerk's Office.
- Developed and maintained records management systems for county clerk files.
- Handled incoming calls and emails from customers, employees, and other county offices.
- Coordinated filing deadlines associated with local elections in accordance with applicable laws.
- Ensured compliance with state statutes and court orders regarding recordkeeping standards.
- Monitored inventory levels of supplies needed for daily operations within the office.
- Provided excellent customer service on phone and in-person to individuals from socially, economically and culturally diverse backgrounds.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
Certified Medical Assistant
Saint Francis Medical Partners
Cape Girardeau
10.2005 - 07.2024
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Managed inventory of medical supplies ensuring adequate stock levels were maintained at all times.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Provided support to patients by helping them fill out forms and answering their questions about health care services.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Assisted with scheduling patient appointments and follow-up visits.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Educated patients on preventive care topics such as diet and exercise habits or medication compliance.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Ensured that all equipment was functioning correctly prior to use during patient examinations or treatments.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Assessed, documented, and monitored vital signs for patients within outpatient setting.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Scheduled appointments for patients via phone and in person.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Assisted back office patient processes to reduce office wait times.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Contacted medical facilities to schedule patients for admission.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Changed dressings on wounds to prevent infection and check for healing.
- Explained treatment procedures and physicians' instructions.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Processed orders for medical supplies and lab equipment.
- Handled general office duties to support administrative staff during peak hours.
- Positioned patients properly during examination or treatment for comfort and safety.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
CNA/CMA/RA
Chaffee Nursing Center
Chaffee
02.2001 - 03.2005
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Educated patients on self-care techniques that would help them maintain their independence.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Administered medications under supervision of a licensed nurse.
- Provided emotional support to family members during difficult times.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Participated in educational programs designed to improve knowledge of health care practices.
- Transported residents within the facility as needed.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Facilitated communication between patients, family members, and healthcare professionals.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Assisted residents in preparing for activities and social programs.
- Distributed drinking water and nourishment to residents.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Supported non-ambulatory residents in range of motion exercises.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Used mobility devices to transport patients.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Reminded patients to take prescribed medications or nutritional supplements.
- Planned and served meals and snacks to patients according to prescribed diets.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Turned and repositioned bedridden patients to prevent bedsores.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted nursing staff with daily tasks such as changing linens, stocking rooms and transporting patients when necessary.
- Observed patients' conditions closely; reported any changes in status or behavior immediately.
- Performed laboratory tests such as urinalysis and blood glucose monitoring, following established protocols.
- Provided direct patient care by assisting with treatments and administering medications as directed by physicians.
- Monitored vital signs such as heart rate, respiration rate and blood pressure; recorded results in patient charts accurately and promptly.
- Ensured compliance with applicable laws and regulations pertaining to patient safety.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Administered medications under physician's supervision.
Skills
- Patient care
- Vital sign assessment
- Medical record management
- Infection control
- Medication administration
- Diagnostic testing
- Appointment scheduling
- Patient education
- Data entry
- Emotional support
- Time management
- Problem solving
- Multitasking and organization
- HIPAA protocols
- Patient documentation
- Injection administration
- Patient assessments
- Specimens collection and processing
- Telephone etiquette
- Healthcare procedures
- Safety compliance
- Triage assessment
- Wound care
- Verbal and written communication
- Medical terminology
- Blood pressure measurement
- Payment collection
- HIPAA compliance
- Patient scheduling
- Workflow organization
- Sample collection procedures
- Electronic health records
- Phlebotomy techniques
- Medical records management
- Vital sign monitoring
- Clinical documentation
- Completing insurance forms
- Stocking supplies
- Vital sign monitors
- Laboratory maintenance
- Medical procedures
- Ear irrigation
- STD counseling
- Patient assessments and care
- Monitoring patient progress
- Disease prevention education
- Vital signs and examinations
Certification
AHA Healthcare Provider CPR Certification
NHA CCMA Certification
CNA Certification
Missouri Cape Vocational Program for GED
National Health Association Program for CCMA
Custom
Responsive Certified Medical Assistant who thrives in delivering compassionate efficient care in a fast-paced environment . Outstanding ability to connect with patients, work collaboratively with teams at all levels. Experienced in both private office and large medical group settings
Skills
. Updating the patient files and records
. Preparation of patient for examination and treatment
. Good communication skills
. Phlebotomy techniques
. EMR
. Examination support
. Learn very quickly
. Very flexible
.Good at multitasking
. Patient/family education
. Vitals signs
. Schedule special lab/procedure test
. Medication Dispensing
Timeline
CNA/CMA
Lutheran Home
03.2025 - 10.2025
Certified Medical Assistant
Mercy Southeast Primary Care
09.2024 - Current
Deputy County Clerk
Scott County Court House
07.2024 - 09.2024
Certified Medical Assistant
Saint Francis Medical Partners
10.2005 - 07.2024
CNA/CMA/RA
Chaffee Nursing Center
02.2001 - 03.2005