Rebecca Menke
O'Fallon
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Operations and Development Manager
The Face and Body DaySpa MedSpa
O'Fallon
09.2025 - Current
- In charge of interviews and hiring.
- Collaborated with staff to improve operational workflows and client satisfaction.
- Managed training programs for new employees on spa services and protocols.
- Coordinated team meetings to align on goals and address operational challenges.
- Conducted regular performance evaluations of staff.
- Helped employees set daily goals for optimal productivity.
- Handled customer complaints when needed.
Hair Stylist
Self-employeed
O'Fallon
09.2000 - Current
- Stay up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Collect payment from customers, and schedule the next appointments.
- Suggest styles and treatments based on clients' needs and appearances.
- Keep notes listing preferences and services provided to clients for quick reference.
- Wash, color, cut, and style hair for a high volume of clients daily.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
Accounts Payable Analyst
MTM
O'Fallon
10.2024 - 09.2025
- Maintained data entry requirements by following data program techniques and procedures.
- Exceeded quality goals to support team productivity.
- Entered invoices in a timely manner.
- I completed the monthly accrual reports.
- I also helped out part-time in the Treasury Department, doing a treasury analyst job.
- Familiar with Workday, Teams, Outlook, and Excel.
- Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
- Assisted with customer requests and answered questions to improve satisfaction.
Office Assistant
American Family Insurance
Ofallon
10.2023 - 10.2024
- Performed data entry tasks into various computer systems accurately and efficiently.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Scheduled and confirmed appointments.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Researched potential customers and created lists for targeted sales calls.
Hair Salon Owner
Halo Salon
Florissant
09.2002 - 09.2023
- Pre-book future appointments to increase repeat business.
- Oversee daily salon operations and perform general salon tasks.
- Order beauty products and beauty equipment and maintained inventory.
- Make informed decisions and communicate requested actions to employees.
- Assists with recruitment, interviewing and onboarding new employees.
- Oversee financial management, budget management, accounting and payroll activities.
- Complete account reconciliations, deposits and expense tracking.
Education
Trade - Cosmetology Education
Duvardo's Academy For Hair
Bellefontane, MO06.1999
Skills
- Hair artistry professional
- Business management
- Outstanding customer service
- Quick learner
- Appointment Coordination
- Schedule Management
- Strong Organizational Skills
- Task Prioritization
- Multitasking and Time Management
- Proactive and Self-Motivated
- Attention to Detail
Timeline
Operations and Development Manager
The Face and Body DaySpa MedSpa
09.2025 - Current
Accounts Payable Analyst
MTM
10.2024 - 09.2025
Office Assistant
American Family Insurance
10.2023 - 10.2024
Hair Salon Owner
Halo Salon
09.2002 - 09.2023
Hair Stylist
Self-employeed
09.2000 - Current
Trade - Cosmetology Education
Duvardo's Academy For Hair