Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Dupuy

Palmyra

Summary

Results-oriented Operations Manager specializing in compliance oversight, inventory management, and staff training. Demonstrated expertise in optimizing operational efficiency and elevating customer satisfaction through strategic problem-solving and decisive leadership.

Overview

10
10
years of professional experience

Work History

Operations Manager

Loves Travel Stop
New London
09.2023 - Current
  • Managed daily operations and ensured compliance with company policies.
  • Coordinated staff schedules to optimize service during peak hours.
  • Oversaw inventory management and maintained stock levels effectively.
  • Implemented training programs for new employees on operational procedures.
  • Monitored safety protocols to ensure a secure working environment.
  • Analyzed customer feedback to identify areas for service improvement.
  • Assisted in developing promotional campaigns to enhance customer engagement.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.

Store Manager

Dollar General
Maurepas
03.2020 - 07.2023
  • Managed daily store operations and ensured compliance with company policies.
  • Coordinated inventory management and restocking processes efficiently.
  • Oversaw visual merchandising to maintain appealing product displays.
  • Scheduled staff shifts and delegated tasks based on store needs.
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Updated and maintained store signage and displays.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed strategies to maximize sales and profitability.
  • Performed regular price checks to ensure competitive pricing.

Cash Office Manager, Ops Mgr, People Lead

Walmart
Denham Springs
03.2015 - 03.2020
  • Managed cash handling procedures and ensured compliance with company policies.
  • Oversaw daily cash reconciliation and identified discrepancies promptly.
  • Trained staff on cash management protocols and operational best practices.
  • Established effective working relationships with other departments within the organization.
  • Performed regular audits of cash drawers to ensure accuracy of funds.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Education

Bachelor of Science - Business

Everest University
Orlando, FL
04-2009

Skills

  • Operational management and compliance oversight
  • Inventory management
  • Staff training and development
  • Process optimization
  • Customer feedback analysis

Timeline

Operations Manager

Loves Travel Stop
09.2023 - Current

Store Manager

Dollar General
03.2020 - 07.2023

Cash Office Manager, Ops Mgr, People Lead

Walmart
03.2015 - 03.2020

Bachelor of Science - Business

Everest University

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Rebecca Dupuy