Rebecca Call
Saint Joseph
Summary
Resourceful Convenience Store Manager known for high productivity and efficiently completing tasks. Possess specialized skills in inventory management, staff training, and customer service excellence. Excel at communication, adaptability, and problem-solving to enhance store operations and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Manager
Culver Petroleum
Saint Joseph
04.2004 - Current
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Engaged with customers to check satisfaction with product quality, store cleanliness and service delivery.
- Managed daily store operations, including opening and closing procedures.
- Inspected store premises regularly to ensure cleanliness standards were met.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Maintained accurate records of product orders, deliveries and returns.
- Trained new employees on cashiering techniques, safety procedures and customer service protocols.
- Reviewed employee time sheets for accuracy before submitting payroll information.
- Ordered supplies from vendors as needed while monitoring costs closely.
- Updated store systems with current pricing changes or product additions.
- Supervised worker activities to consistently complete opening, closing and daily procedures.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
High School Diploma -
West Platte
Weston Missouri05-1989
Skills
- Project management
- Employee training
- Customer service
- Payroll administration
- Supply restocking
- Inventory management
- Decision-making
- Shift scheduling
References
References available upon request.
Timeline
Manager
Culver Petroleum
04.2004 - Current
High School Diploma -
West Platte