Rebecca Brown

Dental Assistant/ Orthodontic Coordinator/ Clinic Floor Lead

• Optimized financial arrangements for patients by negotiating flexible payment plans that met their budget needs while ensuring timely collection of fees owed to the practice.
• Processed Medicaid and commercial insurance pre-authorizations for dental procedures, ensuring timely insurance approvals and minimizing treatment delays.
• Managed all orthodontic accounts for submitting, reviewing and appealing dental claims for payment.
• Provided exceptional direct customer service by addressing concerns promptly and professionally.
• Supported orthodontists during consultations by providing relevant patient information and assisting in treatment plan discussions and pricing information.
• Facilitated smooth transitions between various stages of orthodontic treatment, ensuring patients were well-informed and satisfied with their progress.
• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
• Entered patient data into computer system, adhering to privacy laws and maintaining high level of accuracy.
• Trained and monitored assistant performance, identifying areas for improvement and offering constructive feedback accordingly.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Documented patient dental health information, medical history, and vital signs.