Rebecca Adete
Kansas City
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
10
10
years of professional experience
Work History
Manager
Faimly dollar
Kansas City
07.2007 - 09.2008
- Managed daily store operations and ensured smooth customer service experiences.
- Collaborated with upper management on strategic planning for store promotions.
- Supervised team members to maintain high standards of product presentation.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained new staff on company policies and customer service protocols.
- Implemented promotional displays to enhance product visibility and sales opportunities.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
Cashier and donut maker
Casey's
Harrisonville
04.2007 - 05.2007
- Operated cash register accurately for customer transactions.
- Provided friendly customer service and resolved inquiries effectively.
- Handled cash, credit, and gift card transactions securely.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Night manager for deli
Food festival
North Kansas City
01.2006 - 01.2007
- Supervised evening operations to ensure smooth food service during busy festival hours.
- Coordinated staff schedules to maintain adequate coverage throughout the night.
- Managed vendor relationships to facilitate timely food delivery and setup.
- Trained new employees on operational procedures and customer service standards.
- Monitored inventory levels to prevent shortages during high-demand periods.
- Resolved customer inquiries and complaints to enhance visitor satisfaction.
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Identified opportunities to improve efficiency of operations processes during the night shift.
- Provided training for new night shift personnel on proper use of equipment and safety protocols.
Housekeeping Cleaner
Comfort Inn & Suites
Augusta
03.2003 - 11.2005
- Cleaned guest rooms to maintain high standards of cleanliness and hygiene.
- Cleaned and sanitized bathrooms, replenished supplies such as soap and toilet paper.
- Replenished supplies and amenities in guest rooms for visitor convenience.
- Swept and mopped floors, cleaned carpets, dusted furniture and fixtures.
- Vacuumed upholstered furniture and curtains, washed windows, removed cobwebs.
- Removed trash and debris from common areas to ensure a welcoming environment.
- Operated cleaning equipment, including vacuums and floor scrubbers, safely and effectively.
- Reported maintenance issues promptly to ensure guest comfort and safety.
- Stocked linen closets with fresh supplies of towels and linens.
Pharmacy Technician
CVS Pharmacy
Augusta
10.1999 - 09.2000
- Processed prescription orders and ensured accuracy of medication dispensing.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Operated pharmacy software to enter prescriptions and manage patient records.
- Assisted pharmacists in patient consultations and provided medication information.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Managed medication inventory and performed regular stock assessments.
- Restocked shelves with new supplies of medications as needed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Maintained a clean and organized pharmacy environment for optimal workflow.
- Interpreted and processed medication orders under supervision of pharmacist.
Pharmacy Technician
Brooks Pharmacy
Gardiner
01.1999 - 01.2000
- Processed prescription orders and ensured accuracy of medication dispensing.
- Assisted pharmacists in patient consultations and provided medication information.
- Interpreted and processed medication orders under supervision of pharmacist.
- Verified prescriptions and drug labels, documents and packages.
- Managed medication inventory and performed regular stock assessments.
- Operated pharmacy software to enter prescriptions and manage patient records.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Trained new pharmacy technicians on procedures and customer service standards.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Education
Waterville High School
Waterville, MESkills
- Team management
- Staff management
- Team leadership
- Employee training
- Task delegation
- Operational effectiveness
- Decision-making
- Work prioritization
- Time management
- Problem solving
- Effective communication
- Inventory management
Timeline
Manager
Faimly dollar
07.2007 - 09.2008
Cashier and donut maker
Casey's
04.2007 - 05.2007
Night manager for deli
Food festival
01.2006 - 01.2007
Housekeeping Cleaner
Comfort Inn & Suites
03.2003 - 11.2005
Pharmacy Technician
CVS Pharmacy
10.1999 - 09.2000
Pharmacy Technician
Brooks Pharmacy
01.1999 - 01.2000
Waterville High School