Reanna Harden
Kansas City
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Gomers
Kansas City
05.2024 - Current
- Assisted customers with inquiries and resolved issues efficiently.
- Managed inventory levels and organized merchandise displays.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
Customer Service Associate
Family Dollar
Independence
11.2023 - 05.2024
- Ensured a clean and welcoming environment for customers.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed additional duties as assigned by management team.
Customer Service Associate
Lowes
Independence
10.2022 - 08.2023
- Promoted available products and services to customers during service, account management and order calls.
- Suggested product solutions based on individual customer needs.
Data Entry Clerk
NAIA
Kansas City
02.2019 - 10.2020
- Provided outstanding customer support via phone, and in-person interactions, consistently exceeding service level expectations.
- Entered and updated data in internal databases accurately.
- Reviewed and verified documents for completeness and accuracy.
Education
High School -
Raytown High School
Skills
- Exceptional communication skills
- Strong interpersonal skills
- Ability to multitask
- Excellent problem-solving abilities
- Proven track record of delivering high-quality customer service
- Adaptability to change
- Data verification
Timeline
Customer Service Associate
Gomers
05.2024 - Current
Customer Service Associate
Family Dollar
11.2023 - 05.2024
Customer Service Associate
Lowes
10.2022 - 08.2023
Data Entry Clerk
NAIA
02.2019 - 10.2020
High School -
Raytown High School