Kelly Varn
Wentzville
Summary
Experienced retail department manager with over 20 years of experience in the grocery industry. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic team leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in a new field.
Overview
26
26
years of professional experience
Work History
Retail Floral manager
Schnuck Markets, Inc.
St. Louis
07.1999 - 11.2025
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Inventoried plants and flower care supplies and ordered more.
- Trained employees on and basic floral arrangement.
- Supervised employees in floral department.
- Collaborated closely with customers to create unique designs for bouquets, wreaths and gifts.
- Maintained thorough knowledge of needs, characteristics and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Drove customer satisfaction by providing recommendations for greenery and flower pairings.
- Properly package flowers and plants for damage-free delivery.
- Imparted knowledge on plants and flowers to customers, including how to properly care for purchases.
- Quoted, generated and processed customer orders to meet specifications and various occasions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Improved sales and gross profit through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared various floral arrangements, including potted plants, bouquets and balloons based on customer requirements.
Substitute Teacher
Hazelwood School District
Florissant
01.2004 - 04.2004
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Education
Bachelor of Educational Studies - Elementary Education
University of Missouri - St Louis
St Louis, MOAssociate of Science - General Transfer Studies
St. Louis Community College
Florissant, MOSkills
- Flower arranging
- Shrink minimization
- Product inventories
- Order placement
- Self-motivated professional
- Interpersonal Communication
- Compassion
- Creative merchandising and display
- Design specifications
- Floral and plant knowledge
- Client meetings
- Floral shop assistance
- Special occasion decorative pieces
- Team Supervision
Accomplishments
FTD Certified Designer
Timeline
Substitute Teacher
Hazelwood School District
01.2004 - 04.2004
Retail Floral manager
Schnuck Markets, Inc.
07.1999 - 11.2025
Bachelor of Educational Studies - Elementary Education
University of Missouri - St Louis
Associate of Science - General Transfer Studies
St. Louis Community College