Rayelynn Thomas
Kansas City
Summary
Enthusiastic professional skilled in guest services and reservation management. Known for maintaining organization and cleanliness while supporting team members to ensure seamless operations.
Overview
6
6
years of professional experience
Work History
Host
Cooper's Hawk Winery and Restaurant
Kansas City
12.2024 - Current
- Greeted and welcomed guests upon arrival, creating a positive first impression.
- Managed reservation system to ensure efficient guest seating and flow.
- Assisted guests with inquiries about menus, specials, and wine selections.
- Maintained cleanliness and organization of the host station and entrance area.
- Collaborated with servers to coordinate table assignments and service timing.
- Supported team during busy periods by effectively communicating wait times.
- Provided information about Cooper's Hawk Winery offerings to enhance guest experience.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Assistant Office Manager
Cooper's Hawk Winery and Restaurant
Kansas City
12.2024 - Current
- Responded promptly to customer inquiries via phone or email.
- Processed invoices from vendors in an accurate and timely manner.
- Performed additional tasks assigned by senior management staff.
- Managed substantial cash deposits, ensuring accuracy and security.
- Managed membership records, maintaining data integrity and supporting organizational efficiency.
- Facilitated communication with guests to ensure successful planning of private events.
Attendant
The Better Wash
Kansas City
04.2023 - 11.2024
- Maintained cleanliness and organization of work areas and equipment.
- Assisted customers with inquiries and provided product information.
- Ensured compliance with safety standards and protocols at all times.
- Greeted customers, answered their questions and provided them with assistance.
- Assisted other staff members in completing tasks as needed.
- Successfully sold car wash memberships, boosting overall sales and customer engagement.
Drive-Thru Cashier
Long John Silver's
Merriam
12.2023 - 04.2024
- Processed customer orders efficiently at a busy drive-thru window.
- Handled cash transactions accurately and maintained register integrity.
- Ensured food safety and quality standards during order preparation.
- Assisted team members in maintaining cleanliness and organization of work area.
- Provided exceptional customer service while addressing inquiries and concerns.
- Collaborated with kitchen staff to streamline order fulfillment processes.
- Trained new employees on cash handling and customer interaction techniques.
Drive-Thru Cashier
McDonald's
02.2020 - 08.2023
- Processed customer orders efficiently at a busy drive-thru window.
- Handled cash transactions accurately and maintained register integrity.
- Ensured food safety and quality standards during order preparation.
- Assisted team members in maintaining cleanliness and organization of work area.
- Collaborated with kitchen staff to streamline order fulfillment processes.
Guest Service Representative
Worlds Of Fun And Oceans Of Fun
Kansas City
04.2022 - 08.2022
- Greeted guests warmly upon arrival at amusement parks.
- Assisted guests with ticket purchases and entry procedures.
- Provided information about park attractions and amenities to visitors.
- Handled guest inquiries and resolved issues promptly and courteously.
- Monitored queues to ensure efficient guest flow during peak times.
- Maintained cleanliness and organization at guest service areas.
- Resolved guest complaints in a professional manner.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided assistance to guests throughout their stay.
- Guided guests throughout the park, enhancing their overall experience.
- Led guests on park tours, providing informative and enjoyable experiences.
Utility Clerk and Cashier
Cosentino's Price Chopper
Smithville
10.2020 - 01.2022
- Processed customer transactions accurately and efficiently at busy retail location.
- Assisted customers with inquiries and provided product information promptly.
- Managed inventory levels by restocking shelves and organizing products regularly.
- Operated point-of-sale systems for sales and returns effectively.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Gathered shopping carts abandoned within store aisles and around parking lot to return to appropriate storage location and make available for customers entering store.
- Transported equipment and inventory throughout store, pushing carts and carrying boxes with heavy loads.
Sandwich Artist
Subway
Smithville
05.2020 - 08.2020
- Prepared sandwiches following customer orders with precision and speed.
- Maintained cleanliness and organization of workstations throughout shifts.
- Assisted customers with menu selections and dietary recommendations.
- Operated food preparation equipment safely and efficiently during service.
- Monitored inventory levels and reported shortages to management regularly.
- Trained new employees on sandwich preparation techniques and safety protocols.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Kept customer and food preparation areas clean and well-organized.
- Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.
Teacher
Learning Tree Daycare
Gower
09.2019 - 03.2020
- Developed engaging lesson plans tailored to diverse student needs.
- Communicated regularly with parents about student performance and development.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Provided attentive care and supervision to children aged 6 months to 10 years, ensuring their safety and well-being.
Education
High School Diploma -
East Buchannan High School
Gower, MO05-2021
Skills
- Guest relations
- Reservation management
- Menu knowledge
- Event coordination
- Cash handling
- Customer service
- Communication skills
- Attention to detail
- Multitasking abilities
- Safety compliance
- Training new staff
- Online reservations
- Task prioritization
- Telephone reception
- Guest seating
References
References available upon request.
Timeline
Host
Cooper's Hawk Winery and Restaurant
12.2024 - Current
Assistant Office Manager
Cooper's Hawk Winery and Restaurant
12.2024 - Current
Drive-Thru Cashier
Long John Silver's
12.2023 - 04.2024
Attendant
The Better Wash
04.2023 - 11.2024
Guest Service Representative
Worlds Of Fun And Oceans Of Fun
04.2022 - 08.2022
Utility Clerk and Cashier
Cosentino's Price Chopper
10.2020 - 01.2022
Sandwich Artist
Subway
05.2020 - 08.2020
Drive-Thru Cashier
McDonald's
02.2020 - 08.2023
Teacher
Learning Tree Daycare
09.2019 - 03.2020
High School Diploma -
East Buchannan High School
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