Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Rayelynn Thomas

Rayelynn Thomas

Kansas City

Summary

Enthusiastic professional skilled in guest services and reservation management. Known for maintaining organization and cleanliness while supporting team members to ensure seamless operations.

Overview

6
6
years of professional experience

Work History

Host

Cooper's Hawk Winery and Restaurant
Kansas City
12.2024 - Current
  • Greeted and welcomed guests upon arrival, creating a positive first impression.
  • Managed reservation system to ensure efficient guest seating and flow.
  • Assisted guests with inquiries about menus, specials, and wine selections.
  • Maintained cleanliness and organization of the host station and entrance area.
  • Collaborated with servers to coordinate table assignments and service timing.
  • Supported team during busy periods by effectively communicating wait times.
  • Provided information about Cooper's Hawk Winery offerings to enhance guest experience.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Managed incoming calls during busy shifts.
  • Took reservations over phone and in person.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Assistant Office Manager

Cooper's Hawk Winery and Restaurant
Kansas City
12.2024 - Current
  • Responded promptly to customer inquiries via phone or email.
  • Processed invoices from vendors in an accurate and timely manner.
  • Performed additional tasks assigned by senior management staff.
  • Managed substantial cash deposits, ensuring accuracy and security.
  • Managed membership records, maintaining data integrity and supporting organizational efficiency.
  • Facilitated communication with guests to ensure successful planning of private events.

Attendant

The Better Wash
Kansas City
04.2023 - 11.2024
  • Maintained cleanliness and organization of work areas and equipment.
  • Assisted customers with inquiries and provided product information.
  • Ensured compliance with safety standards and protocols at all times.
  • Greeted customers, answered their questions and provided them with assistance.
  • Assisted other staff members in completing tasks as needed.
  • Successfully sold car wash memberships, boosting overall sales and customer engagement.

Drive-Thru Cashier

Long John Silver's
Merriam
12.2023 - 04.2024
  • Processed customer orders efficiently at a busy drive-thru window.
  • Handled cash transactions accurately and maintained register integrity.
  • Ensured food safety and quality standards during order preparation.
  • Assisted team members in maintaining cleanliness and organization of work area.
  • Provided exceptional customer service while addressing inquiries and concerns.
  • Collaborated with kitchen staff to streamline order fulfillment processes.
  • Trained new employees on cash handling and customer interaction techniques.

Drive-Thru Cashier

McDonald's
02.2020 - 08.2023
  • Processed customer orders efficiently at a busy drive-thru window.
  • Handled cash transactions accurately and maintained register integrity.
  • Ensured food safety and quality standards during order preparation.
  • Assisted team members in maintaining cleanliness and organization of work area.
  • Collaborated with kitchen staff to streamline order fulfillment processes.

Guest Service Representative

Worlds Of Fun And Oceans Of Fun
Kansas City
04.2022 - 08.2022
  • Greeted guests warmly upon arrival at amusement parks.
  • Assisted guests with ticket purchases and entry procedures.
  • Provided information about park attractions and amenities to visitors.
  • Handled guest inquiries and resolved issues promptly and courteously.
  • Monitored queues to ensure efficient guest flow during peak times.
  • Maintained cleanliness and organization at guest service areas.
  • Resolved guest complaints in a professional manner.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Provided assistance to guests throughout their stay.
  • Guided guests throughout the park, enhancing their overall experience.
  • Led guests on park tours, providing informative and enjoyable experiences.

Utility Clerk and Cashier

Cosentino's Price Chopper
Smithville
10.2020 - 01.2022
  • Processed customer transactions accurately and efficiently at busy retail location.
  • Assisted customers with inquiries and provided product information promptly.
  • Managed inventory levels by restocking shelves and organizing products regularly.
  • Operated point-of-sale systems for sales and returns effectively.
  • Maintained cleanliness and organization of work area to ensure safety standards.
  • Gathered shopping carts abandoned within store aisles and around parking lot to return to appropriate storage location and make available for customers entering store.
  • Transported equipment and inventory throughout store, pushing carts and carrying boxes with heavy loads.

Sandwich Artist

Subway
Smithville
05.2020 - 08.2020
  • Prepared sandwiches following customer orders with precision and speed.
  • Maintained cleanliness and organization of workstations throughout shifts.
  • Assisted customers with menu selections and dietary recommendations.
  • Operated food preparation equipment safely and efficiently during service.
  • Monitored inventory levels and reported shortages to management regularly.
  • Trained new employees on sandwich preparation techniques and safety protocols.
  • Completed opening, closing, and shift change tasks by following company guidelines.
  • Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked counter supplies and condiment stations, cleaned windows, and emptied trash cans during slow periods.

Teacher

Learning Tree Daycare
Gower
09.2019 - 03.2020
  • Developed engaging lesson plans tailored to diverse student needs.
  • Communicated regularly with parents about student performance and development.
  • Maintained a safe and orderly learning environment for all students.
  • Built and strengthened positive relationships with students, parents, and teaching staff.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Supervised students throughout day, both in classroom and outside during breaks.
  • Provided attentive care and supervision to children aged 6 months to 10 years, ensuring their safety and well-being.

Education

High School Diploma -

East Buchannan High School
Gower, MO
05-2021

Skills

  • Guest relations
  • Reservation management
  • Menu knowledge
  • Event coordination
  • Cash handling
  • Customer service
  • Communication skills
  • Attention to detail
  • Multitasking abilities
  • Safety compliance
  • Training new staff
  • Online reservations
  • Task prioritization
  • Telephone reception
  • Guest seating

References

References available upon request.

Timeline

Host

Cooper's Hawk Winery and Restaurant
12.2024 - Current

Assistant Office Manager

Cooper's Hawk Winery and Restaurant
12.2024 - Current

Drive-Thru Cashier

Long John Silver's
12.2023 - 04.2024

Attendant

The Better Wash
04.2023 - 11.2024

Guest Service Representative

Worlds Of Fun And Oceans Of Fun
04.2022 - 08.2022

Utility Clerk and Cashier

Cosentino's Price Chopper
10.2020 - 01.2022

Sandwich Artist

Subway
05.2020 - 08.2020

Drive-Thru Cashier

McDonald's
02.2020 - 08.2023

Teacher

Learning Tree Daycare
09.2019 - 03.2020

High School Diploma -

East Buchannan High School

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