Rashena Ellis
St Louis
Summary
Highly motivated, experienced, and dedicated customer service representative, adept in maintaining customer satisfaction, and contributing to the success of the company.
Overview
15
15
years of professional experience
Work History
Wireless Helpdesk Representative
Rose International
Chesterfield
10.2023 - Current
- Manages sales agent inquiries to ensure timely and accurate responses.
- Develops valid communication with sales agents to enhance service & quality for the business customers.
Fraud Prevention Account Representative
GC Services
St Louis
12.2016 - 10.2023
- Knowledgeable On Operating Systems: Windows 10, Cisco, Cali, and Workhub
- Trained on several call center phone platforms
- Maintains a low call handling time
- Earned reputation for exceeding weekly prompt and attendance goals
- Exceeds weekly goals for call volume and call handling time
- Assist customers with resolving issues related to securing their identity
Sales Floor Associate
McArthur’s Bakery
11.2014 - 10.2016
- Responsible for On Going Training for Associates related to Store Policies, Payments, Returns, Exchanges, and Store Products
- Possess Skills to manage kitchen and floor sales
Seafood and Bakery Clerk, and Cashier
Schnucks
12.2010 - 07.2012
- Responsible for prepping and cooking products in a timely manner
- Prepared products in accordance to safety and regulatory guidelines
- Greet customers and handling money transactions
Education
bakery and pastry
Forest Park Community College
07.2011
General Studies
Lafayette High School
05.2010
Skills
- Experienced Trainer
- Excellent Listening Skills
- Great Work Ethics
- Excellent Problem/ Resolution Skills
Accomplishments
- Dependable as Relates to Promptness and Attendance
- High Performance for Customer Service
Career Overview
Highly motivated, experienced, and dedicated customer service representative, adept in maintaining customer satisfaction, and contributing to the success of the company.
Timeline
Wireless Helpdesk Representative
Rose International
10.2023 - Current
Fraud Prevention Account Representative
GC Services
12.2016 - 10.2023
Sales Floor Associate
McArthur’s Bakery
11.2014 - 10.2016
Seafood and Bakery Clerk, and Cashier
Schnucks
12.2010 - 07.2012
bakery and pastry
Forest Park Community College
General Studies
Lafayette High School