Raschell Tanner
Claycomo,MO
Summary
Enthusiastic, goal oriented retail professional with proven history of prioritizing people leading to stellar customer satisfaction, achievement of sales goals and empowering employee performance.
Combines strategic planning, excellent communication skills and hands-on managerial experience to build life long relationships and drive organizational results to the next level.
Overview
28
28
years of professional experience
Work History
Sales Associate/3rd Key
Zales The Diamond Store
10.2018 - Current
- Enhanced and nurtured a welcoming environment offering expert assistance in selecting special jewelry pieces.
- Engaged with customers to effectively build rapport and long lasting relationships.
- Expert problem solving ability utilized in challenging customer and staff situations by actively listening, empathizing with concerns and finding mutually satisfying solutions.
- This year alone initiated and created over 15 unique customer inspired semi-custom/custom jewelry pieces resulting in high customer satisfaction, loyalty and increased revenue.
- Exceeded personal sales goals and accomplished business objectives with over 110% success rate.
- Polished execution of store merchandising as per company guidelines to showcase merchandise in an appealing style that ultimately drives sales and increases foot traffic.
- Assisted in interviewing, hiring and training of new team members.
- Professionally accomplished all opening, daily operations and closing duties including customer engagement, sales goals, charity donations, cash handling, scheduling enhancement, training and team member enrichment
- Successfully utilizes company systems from Clienteling, Creatable, POS, X-Store, tablet usage, Excel and MS Word.
- Consistently demonstrates above and beyond efforts by exceeding role expectations and leading self and team to generate successful outcomes.
Sales Director/Assistant to National Sales Directo
Mary Kay Cosmetics
02.2002 - 03.2015
- Recruited, trained and built high-performing team of over 100 sales representatives, exceeding sales goals and earning the use of career car.
- Promoted to assistant to NSD and provided support, training and encouragement to growing area of over 3500 consultants and Directors nationwide.
- Championed all areas of operations from strategic planning, training program creation, emotional growth activities, one-on-one coaching, communications, event planning for over 300 people leading to earning the #1 position in our division several years in succession.
Assistant Manager
Cache
02.2005 - 02.2006
- Created a luxury environment within an upscale clothing boutique while supporting store manager with all daily store operations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences to build unique and customized wardrobe designs.
- Responsibilities also included but not limited to opening and closing, excellent customer service, inventory management and merchandising, POS utilization, staffing, scheduling, training and motivation of staff to engage clients and exceed sales goals.
Sales Associate
Fred Meyer Jewelers
07.2000 - 10.2001
- Delivered positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers and gave expert suggestions to discover jewelry preferences, uncover wants and needs while simultaneously building lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations with ability to enact outcomes satisfying all parties.
- Professional execution of store operations including POS transactions, cash handling, administrative duties, store upkeep, client satisfaction and retention.
Assistant Manager
Gantos
07.1999 - 07.2000
- Promoted to assistant manager within first 2 months of employment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed and executed new fitting room protocol that created a more personalized customer experience and significant reduction of shrink.
- Implemented and supervised a proactive training program for a team of 12 sales associates that lead to improved team morale, customer relations and overall sales.
Beverage Server
Station Casino
01.1997 - 03.1999
- Successfully opened and managed high-volume beverage service for the #1 casino in Kansas City with guest flow of over 300 patrons per shift.
- Excelled within Las Vegas standard corporate training program, earning the lead server position out of 100 candidates.
- Strong track record of providing outstanding customer experiences, efficient guest engagement, positive collaboration with back of the house support staff, attention to detail and large sum cash handling of thousands of dollars per shift.
Education
Developmental Psychology
Maple Woods Community College
Kansas City, MOHigh School Diploma -
North Platte High School
Dearborn, MOSkills
- Strategic planning
- Leadership
- Staffing and scheduling
- Mentoring
- Training and development
- Innovation and adaptability
- Inventory management
- Collaboration
- Visual merchandising
- Problem solving
Timeline
Sales Associate/3rd Key
Zales The Diamond Store
10.2018 - Current
Assistant Manager
Cache
02.2005 - 02.2006
Sales Director/Assistant to National Sales Directo
Mary Kay Cosmetics
02.2002 - 03.2015
Sales Associate
Fred Meyer Jewelers
07.2000 - 10.2001
Assistant Manager
Gantos
07.1999 - 07.2000
Beverage Server
Station Casino
01.1997 - 03.1999
Developmental Psychology
Maple Woods Community College
High School Diploma -
North Platte High School
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