Ranee McElroy
Kansas City
Summary
Hardworking Ops Lead with an exceptional commitment to exceeding client expectations. Engaging and friendly to manage work quality, key milestones and deliverables. Offering 27 Years of Fedex experience, including handler both at sta and ramp locations, csa, dg specialist, spill cleanup specialist, courier, ops-lead.
Overview
12
12
years of professional experience
Work History
Ops Lead - MKCA
FedEx
09.2023 - Current
- Streamlined project management processes by implementing Agile methodologies and improving team communication.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the job.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Updated couriers, handlers, customer service agents and senior leaders on progress and roadblocks.
- Facilitated clear communication between internal departments, ensuring all parties remained aligned on goals throughout.
- Partnered with team members to identify and quickly address problems.
- Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
- Mentored junior team members, fostering professional growth and increasing overall team efficiency.
Courier
FedEx
09.2014 - Current
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
- Logged delivery information in tracking systems to enable real-time delivery status.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Tracked packages using barcode scanners to maintain an updated record of shipment statuses.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
- Contributed to team success by actively participating in meetings about improving operational procedures.
Customer Service Representative
FedEx
08.2012 - 09.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with couriers through active listening skills, leading to higher retention rates and positive feedback from coworkers.
- Maintained detailed records according to fedex best practices and file policy.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Medical Transcription
Maple Woods Community College
High School Diploma -
North Platte High School
Dearborn, MO05.1989
Skills
- Collaborative mindset
- Leadership skills
- Project Planning
- Project Coordination
- Multi-tasking skills
- Employee Coaching
- Documentation
- Task Delegation
- Organization skills
- Mentoring
Timeline
Ops Lead - MKCA
FedEx
09.2023 - Current
Courier
FedEx
09.2014 - Current
Customer Service Representative
FedEx
08.2012 - 09.2014
Medical Transcription
Maple Woods Community College
High School Diploma -
North Platte High School
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