Randy Tolley

• Managed inventory levels to ensure timely availability of parts for service operations.
• Trained staff on best practices for parts handling and customer service interactions.
• Streamlined ordering processes to reduce lead times on essential parts procurement.
• Oversaw daily operations of parts department, ensuring compliance with company policies.
• Rearranged parts department to better serve changing trends and keep workspaces organized.
• Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
• Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
• Provided timely, insightful and accurate reports to upper management.

Job descriptions listed below

In addition to the responsibilities listed above I oversaw the service and parts departments.

• Coordinated with other departments to maintain streamlined and productive workflow.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Hired, trained and supervised team of service staff members to meet business goals.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Negotiated with vendors to secure best prices for parts and supplies.

• Oversaw daily service operations, ensuring adherence to company standards and customer satisfaction.
• Implemented process improvements that enhanced service efficiency and reduced response
• Analyzed customer feedback to identify trends, driving strategic decisions for service enhancements.
• Dispatched work and assisted technicians with parts requests and procurement of parts.
• Contacted customers and updated them of estimates and availability of parts. Sought their approval and kept them abreast throughout their service experience.
• Worked with manufacturers for warranty authorization and completion.
• Worked with insurance companies on estimates, approvals, completion and payment.