Ramona Waggoner
Springfield
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at Target and TLG Financial. Skilled in cash handling and customer service, adept at maintaining confidentiality and improving document management systems. Achieved significant improvements in customer relations and operational efficiency through meticulous attention to detail and empathy.
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
36
36
years of professional experience
Work History
Cashier
Target
11.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Office Manager
TLG Financial
01.2006 - 12.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Document Specialist
Ford Motorr Credit Companu
08.1988 - 10.2005
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Ensured compliance with company policies and industry standards, maintaining meticulous attention to detail in all document-related tasks.
- Reduced errors in documentation by conducting thorough quality checks and proofreading tasks prior to submission.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Delivered exceptional customer service by addressing inquiries and resolving issues related to document management in a timely manner.
- Pitched in to assist [Type] department with special projects and tasks.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Coordinated document exchange between departments, contractors, suppliers, and customers.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Provided support for document controls and worked with contract documents.
Education
Accounting
SMSU
Springfield MoAccounting And Finance
OTC
Springfield MOHigh School Diploma -
Dadeville High School
Dadeville MO05-1978
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Money handling
- Customer relations
- Cash register operation
Timeline
Cashier
Target
11.2024 - 01.2025
Office Manager
TLG Financial
01.2006 - 12.2024
Document Specialist
Ford Motorr Credit Companu
08.1988 - 10.2005
Accounting
SMSU
Accounting And Finance
OTC
High School Diploma -
Dadeville High School
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