Ramon Hernandez
Columbia,MO
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
16
16
years of professional experience
Work History
Supervisor, Operations
Heartland Coca-Cola
01.2022 - Current
- Responsible for supervising a team of merchandisers, drivers, and warehouse associates
- Lead, teach, and coach associates, conduct team meetings, provide performance feedback and evaluations
- Responsible for documentation and discussions
- Holds team accountable to merchandising and delivery standards
- Supervises the check-in process to ensure inventory is correctly accounted for and any variances are addressed
- Manages inventory in a dry warehouse by conducting weekly inventory counts and investigating any inventory issues within the facility
- Supervises the forklift operators in the warehouse to ensure that pallets are correctly sorted and loaded onto the proper routes
- Supervises the full-service vending drivers and follows internal audit procedures to account for product and cash
- Performs weekly audits and observations of team members to address any performance issues
- Communicates with external customers to address any issues with merchandising and delivery standards
- Use different reports in Power BI to discover opportunities for improvement
Supervisor, Merchandising
Heartland Coca-Cola
12.2019 - 01.2022
- Responsible for supervising a team of merchandisers and maintaining merchandising standards
- Lead, teach, and coach merchandisers, conduct team meetings, provide performance feedback and evaluations
- Responsible for documentation and discussions
- Holds team accountable to merchandising standards
- Ensures proper staffing to meet business demands by reviewing and finalizing service schedules each week, then assigning routes to merchandisers
- Ensures adequate store coverage, proper scheduling, and customer service on weekends
- Select new employees and provide a productive on-boarding and training experience
- Assist in setting up and managing the merchandiser’s equipment including smart phone devices
- Manage operating expenses and labor budgets while meeting customer service needs
- Reviews timekeeping records to ensure accurate payroll
- Visits customer accounts weekly to monitor adherence to merchandising standards to ensure customer satisfaction
- Complete weekly performance audits of the team
- Develop strong internal customer relationships with other departments
- As needed, work in the role of the merchandiser during staffing vacancies, training new employees, and work weekends and holidays to support the customer
General Merchandise Team Leader
Target
02.2016 - 11.2019
- Responsible for leading the inbound team and managing the inbound freight process
- Developing and training all team members in each area of the logistics process
- Ensure all work is completed in a timely manner by following up with team members and adjusting processes, as needed
- Adapting store processes to align with new process rollouts determined to be more efficient from headquarters direction
- Holding myself and others accountable when goals are not met
- Planning workload in advance for peak times of heavy freight flow determined by holidays, peak seasons, and transitioning product freight flow
Logistics Team Member
Target
10.2009 - 02.2016
- Responsible for general freight flow process
- Stocking shelves with a sense of urgency and accuracy
- Ensuring extra freight is back stocked accurately to help maintain inventory
- Learning and working within multiple areas of the logistics process including unloading, stocking, price accuracy, and planogram setting
- Helping guests with finding products as needed
Minor League Baseball Umpire
Professional Baseball Umpire Corp.
05.2009 - 09.2015
- Responsible for umpiring baseball games as assigned by each league
- Responsible for enforcing all rules before, during, and after each game
- Traveled to different cities within the league during the assigned season
- Required to follow all league policies and procedures throughout the season
- Required to read and study the rules throughout the year, along with taking any tests or quizzes as required
- Selected to work multiple All-Star Games, along with post-season assignments
Education
Associate of Science - Criminal Justice, psychology, sociology
Columbia College
Columbia, MO01.2014
Skills
- General understanding of SAP
- Budget management
- Training and mentoring
- Operations management
- Employee motivation
- Data analytics
- Waste reduction
- Coaching and mentoring
Skills Accomplishments
- Class B CDL with airbrake endorsement
- Umpire baseball games at the college level; high school official for football and basketball.
- General understanding of SAP system for inventory and distribution
- Ability to back tractor-trailer into loading dock
- Ability to train and coach team members and other supervisors
Timeline
Supervisor, Operations
Heartland Coca-Cola
01.2022 - Current
Supervisor, Merchandising
Heartland Coca-Cola
12.2019 - 01.2022
General Merchandise Team Leader
Target
02.2016 - 11.2019
Logistics Team Member
Target
10.2009 - 02.2016
Minor League Baseball Umpire
Professional Baseball Umpire Corp.
05.2009 - 09.2015
Associate of Science - Criminal Justice, psychology, sociology
Columbia College
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