Ram David Jawili
Festus
Summary
Dynamic customer service professional with a proven track record at Concentrix Daksh, excelling in customer relationship management and technical support. Skilled in equipment maintenance, I consistently resolved issues efficiently, enhancing customer satisfaction and loyalty. My proactive approach and product knowledge fostered strong relationships, driving repeat business and positive feedback.
Overview
3
3
years of professional experience
Work History
Tile Setter Helper
Reinhardt Flooring
St Louis
09.2025 - Current
- Assisted lead tile setters with layout and installation of various tile types.
- Prepared surfaces by cleaning, leveling, and applying adhesives for proper tile adhesion.
- Maintained tools and equipment, ensuring cleanliness and functionality for daily tasks.
Customer Service Representative
Concentrix Daksh Services Philippines Corporation
Iloilo
09.2023 - 04.2025
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate customer records and updated information as needed.
- Handled high call volumes while maintaining a professional demeanor.
- Provided product information and recommendations to enhance customer experience.
- Documented customer feedback for continuous improvement initiatives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative
Transcom Worldwide
Iloilo
11.2022 - 03.2023
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate customer records and updated information as needed.
- Handled high call volumes while maintaining a professional demeanor.
- Provided product information and recommendations to enhance customer experience.
- Documented customer feedback for continuous improvement initiatives.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Dining Crew Member
Jollibee
Iloilo
06.2022 - 07.2022
- Maintained cleanliness of dining areas, ensuring a welcoming environment.
- Participated in training sessions to learn safety protocols and operational procedures.
- Performed closing duties such as cleaning equipment and restocking supplies for next day use.
- Maintained cleanliness of workstation throughout shift by wiping down surfaces and sweeping and mopping floors.
- Bussed tables by clearing dishes, glasses, utensils, and other items from tables quickly and efficiently.
Education
High School Diploma -
Central Philippine University
Philippines 03-2019
Skills
- Equipment maintenance
- Customer relationship management
- Product knowledge
- Technical support
Timeline
Tile Setter Helper
Reinhardt Flooring
09.2025 - Current
Customer Service Representative
Concentrix Daksh Services Philippines Corporation
09.2023 - 04.2025
Customer Service Representative
Transcom Worldwide
11.2022 - 03.2023
Dining Crew Member
Jollibee
06.2022 - 07.2022
High School Diploma -
Central Philippine University
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