Ralonda Robinson
Florissant
Summary
Dedicated healthcare professional with hands-on experience in enhancing patient care through effective team collaboration. Skilled in developing individualized care plans and ensuring compliance with health regulations. Known for fostering communication among healthcare teams and families to promote patient satisfaction and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ADON/Unit Manager
Ellisville Rehab
Ellisville
09.2025 - 06.2026
- Managed nursing staff schedules to ensure optimal coverage and patient care.
- Coordinated training sessions for new nursing staff and ongoing education programs.
- Oversaw compliance with health regulations and safety standards in the facility.
- Conducted regular assessments of patient conditions and reported findings to staff.
- Reviewed and updated nursing policies to enhance operational efficiency.
- Served as a resource person for questions related to professional practice issues within the facility.
- Monitored patient progress and adjusted care plans as needed.
- Provided guidance, mentorship, and support to newly hired nurses.
- Participated in interdisciplinary team meetings to discuss patient care issues.
- Assessed patient care needs and developed individualized care plans.
- Developed educational materials for nursing staff on various topics related to quality improvement initiatives.
- Conducted quality assurance audits to evaluate adherence to standards of care.
- Evaluated outcomes of nursing interventions and provided feedback on best practices.
Admissions Director
Atrium Place
St Louis
01.2022 - 08.2024
- Managed admissions department employees and office functions.
- Oversaw admissions process for new residents, ensuring compliance with all federal and state regulations, facility policies, and industry standards.
- Conducted initial assessments of potential residents, including reviewing medical histories, physical assessments, and psychological evaluations to determine eligibility for admission.
- Collaborated with healthcare providers such as physicians, case managers, and social workers to develop personalized care plans for new residents.
- Ensured smooth transition for new residents by coordinating their admission and moving process, including gathering necessary documentation and verifying insurance information.
- Coordinated family tours and family consultations, providing detailed information about facility services, amenities, and policies to prospective residents and their families.
CNA
Oak Park Nursing Home
St Louis
10.2021 - 01.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Sr. Customer Service Rep
United Healthcare
Maryland Heights
06.2016 - 06.2021
- Identifying and assessing customers' needs to achieve satisfaction.
- Handled customer complaints by delivering appropriate solutions and alternatives, ensuring customer satisfaction.
- Improved customer service experience as provider service representative by effectively addressing inquiries and concerns.
- Provided accurate, valid, and complete information using appropriate methods and tools to enhance customer understanding.
- Managing incoming calls and customer service inquiries.
- Adhered to established communication procedures, guidelines, and policies to ensure consistency in customer interactions.
- Provide the provider with information regarding claims, basic eligibility requirements and member history.
Education
LPN - Nursing
Applied Tech
St Louis08-2025
High School -
McCluer Senior High
St Louis, MO05-2012
Skills
- Patient assessments
- Patient monitoring
- Clinical system monitoring
- Quality assurance
- Regulatory compliance
- Quality improvement
- Nursing supervision
- Interdisciplinary collaboration
- Leadership skills
- Staff development
- Teamwork
- Adaptability
- Effective communication
- Communication Skills
Certification
- CNA
- CMT
- LPN
Timeline
ADON/Unit Manager
Ellisville Rehab
09.2025 - 06.2026
Admissions Director
Atrium Place
01.2022 - 08.2024
CNA
Oak Park Nursing Home
10.2021 - 01.2022
Sr. Customer Service Rep
United Healthcare
06.2016 - 06.2021
LPN - Nursing
Applied Tech
High School -
McCluer Senior High