Ralonda Robinson
St. Louis
Summary
Healthcare professional ready to bring comprehensive training and hands-on experience to role. Proven ability to support medical teams in delivering high-quality patient care and maintaining clinical standards. Known for collaborative spirit and adaptability in dynamic environments, leveraging strong organizational and interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
ADMISSIONS DIRECTOR
ATRIUM PLACE
01.2022 - 08.2024
- Managed admissions department employees and office functions.
- Oversaw admissions process for new residents, ensuring compliance with all federal and state regulations, facility policies, and industry standards.
- Conducted initial assessments of potential residents, including reviewing medical histories, physical assessments, and psychological evaluations to determine eligibility for admission.
- Collaborated with healthcare providers such as physicians, case managers, and social workers to develop personalized care plans for new residents.
- Ensured smooth transition for new residents by coordinating their admission and moving process, including gathering necessary documentation and verifying insurance information
- Coordinated family tours and family consultations, providing detailed information about facility services, amenities, and policies to prospective residents and their families.
CNA
Oak Park Nursing Home
10.2021 - 01.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Sr. Customer Service Rep
United Healthcare
06.2016 - 06.2021
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to achieve satisfaction
- Provider accurate, valid and complete information by using the right methods and tools
- Follow communication procedures, guidelines, and policies
- Handle customer complaints, provider appropriate solutions and alternatives
- Improve the customer service experience as a provider service representative
- Provide the provider with information regarding claims, basic eligibility requirements and member history
Guest Service Rep
Extended Stay America
02.2013 - 06.2016
- Organized, confirmed, and conducted guest check in/outs
- Made reservations following requests, changes, and cancellations
- Check with phone reservationists, or answering machine messages to assure you have all reservations
- Secured payments and verified billing procedures
- Answered telephones and provided information as requested
- Assisted guest to their rooms and other activities when requested
Cashier
Goodwill
01.2011 - 12.2013
- Adhere to a company provided task outline for the job you are performing
- Operate store cash register in compliance with company policies and procedures (if required)
- Greet and assist all customers while directing complaints to management
- Assist in the loading / unloading of trailers and donated goods merchandising
- Maintain store housekeeping to company standards
- Comply with all company safety and security policies and procedures
- Perform general sales floor / production area duties and cross train in all work areas
- Other duties and responsibilities may be added at the companies discretion
Education
LPN - Nursing
Applied Tech
St Louis08-2025
High School -
McCluer Senior High
05.2012
Skills
- Communication Skills
- Computer / Technical Literacy
- Flexibility / Adaptability
- Managing Multiple Priorities
- Leadership / Management Skills
- Planning / Organizing
- Problem-Solving / Reasoning
- Teamwork
- Patient monitoring
- Patient assessments
- Task prioritization
- Vitals monitoring
Certification
CNA
CMT
Timeline
ADMISSIONS DIRECTOR
ATRIUM PLACE
01.2022 - 08.2024
CNA
Oak Park Nursing Home
10.2021 - 01.2022
Sr. Customer Service Rep
United Healthcare
06.2016 - 06.2021
Guest Service Rep
Extended Stay America
02.2013 - 06.2016
Cashier
Goodwill
01.2011 - 12.2013
LPN - Nursing
Applied Tech
High School -
McCluer Senior High
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