Rahma Khuder

Business owner. I assist clients with their insurance needs. I sell home, auto, commercial, and life policies.

• Developed comprehensive insurance plans tailored to clients' unique needs, ensuring optimal coverage and risk management.
• Managed all aspects of agency operations, including budgeting, marketing strategies, and staff recruitment to drive business growth.
• Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.
• Managed daily operations of insurance agency, ensuring compliance with industry regulations and company policies.

Sales associate/service agent. Selling auto, home, commercial, life, and health policies.

• Conducted thorough policy reviews and assessments, identifying opportunities for improved coverage and cost savings for clients.
• Facilitated open communication with clients regarding policy changes, claims processes, and coverage options to enhance customer understanding and trust.
• Developed comprehensive knowledge of various insurance products, enabling effective cross-selling strategies that increased overall client retention rates.

Life insurance agent at Senior Plus Advisor.

• Taking inbound/outbound calls in Arabic and English. Assisting people with their 2020 census.
• Monitored service metrics and reported trends to management, contributing to the identification of areas for improvement in service delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Manager and a cashier of a fast food restaurant (Texas Toms).

• Oversaw daily cash operations, ensuring accurate cash handling and adherence to financial policies.
• Collaborated with team members to uphold cleanliness and organization at the checkout area, promoting a welcoming environment for customers.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Helped management develop employee improvement plans and motivate team members to continually improve.
• Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
• Trained new staff on register procedures and customer service standards, enhancing team performance and service quality.
• Resolved escalated customer disputes with special actions such as discounts.

• Assisting the Nursing manager at Penn Valley's Health Institute.
• Editing/making new contracts. Printing, making copy, organizing papers/contracts.
• Supervised daily operations, ensuring compliance with health regulations and standards.
• Assisted in developing training materials for staff, promoting adherence to best practices in patient care.
• Managed high-volume correspondence, ensuring timely responses and accurate information dissemination.