Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ragini Kumar

Certified Senior Analyst IV/ Project Cordinator
Saint Louis

Summary

Dedicated and highly motivated IT Professional with 8+ years of experience delivering value-driven technology solutions across Telecommunication, Automotive, Retail, Healthcare and Digital Marketing domains. Certified Scrum Master (CSM) and Project Manager (PMP, Google PM) with a strong track record of managing small to large-scale IT projects, leading cross-functional teams, and ensuring end-to-end project and service delivery in Agile and hybrid environments. A solutions-oriented leader who blends Agile delivery expertise with strong business analysis skills, adept at facilitating Scrum events, managing multi-team dependencies, and ensuring stakeholder alignment in complex enterprise settings. Experienced in global IT deployments, stakeholder communication, and driving business outcomes through tools like Jira, Azure DevOps, Confluence, and Power BI, Tableau. Known for creating a culture of collaboration, transparency, and continuous improvement.

Overview

19
19
years of professional experience
9
9
Certifications
1
1
Language

Work History

Senior Analyst IV/ Project coordinator

Uberlegen Technology Group (Client - Charter Communications)
11.2018 - 07.2024
  • Led end-to-end Agile delivery of multiple enterprise-level digital transformation initiatives, including the decommissioning of legacy systems, development of customer-facing portals, and secure cloud migration to AWS, in a hybrid onshore-offshore cross-functional team environment.
  • Legacy System Decommissioning & Customer Agreements Portal Relaunch: Spearheaded the Agile delivery of a modernized Customer Agreements Portal, replacing outdated legacy systems with a cloud-native solution built on .NET Core, Angular, and AWS. Facilitated all Scrum ceremonies, coordinated dependencies, and ensured cross-team collaboration to enhance user experience, operational efficiency, and process automation.
  • Broadband Labels Application Rollout: Oversaw the successful development and launch of an internal and customer-facing Broadband Labels Management application. Automated end-to-end label handling, integrated AWS S3 for scalable and secure asset storage, and enabled seamless accessibility across systems. Partnered with UI/UX, Dev, QA, and Infrastructure teams to drive delivery from backlog refinement to deployment.
  • Payment Gateway Integration & AWS Cloud Migration: Directed the secure integration of a cloud-based Payment Gateway, enabling encrypted payment processing and enhancing compliance with data protection. Led the migration of payment services and sensitive customer data to AWS, leveraging AWS Lambda, API Gateway and CloudWatch to boost system resilience, security, and scalability.
  • Team Composition & Delivery Model: Worked with cross-functional Agile teams comprising Frontend and Backend Developers, Cloud Engineers, DevOps, QA Analysts, Business Analysts, Product Owners, and Security/Compliance teams, distributed across onshore and offshore locations.
  • Responsibilities:
  • Managed high-performance teams, consistently achieving 90% sprint completion and maintaining a 10% lead over competing teams.
  • Implemented Scrum and SAFe methodologies, resulting in a 20% increase in team efficiency and productivity.
  • Negotiated scope and timelines with stakeholders, delivered 6+ projects on time and within budget.
  • Led post-project analysis, creating improvement suggestions which led to a 10% decrease in future project costs.
  • Ensure successful cloud adoptions and migrations to Office 365
  • Optimized resource allocation, contributing to 10% cost reduction across all projects.
  • Organized and managed project documentation, ensuring efficient accessibility to the team.
  • Facilitated daily stand-ups, sprint planning, and retrospectives for two Scrum teams, boosting collective output by 25% over a span of four months.
  • Facilitated various Scrum activities, PI Planning events, SoS & ART SYNC meetings.
  • Created BRDs, user stories, test cases, and process flow documentation for legacy replacement programs.
  • Conducted impact analysis and business process mapping for secure payment gateway integration.
  • Defined compliance and data protection requirements, coordinated migration of services and data to AWS.
  • Facilitated cross-team data mapping sessions and documented current-to-future state transitions.
  • Lead UAT planning, test case traceability to requirements, and defect triaging sessions with QA and business teams.
  • Guide teams on handling large user stories or epics for multiple projects as per priority.
  • Improved the weekly program updates to senior executives by restructuring the presentations to shorten meetings.
  • Guided the development team and stakeholders in the adoption of Agile/Scrum practices during the transition from traditional waterfall methods. Cultivated core agile principles, emphasizing collaboration, prioritization, team accountability, and visibility.
  • Conducted stakeholder demos and sprint reviews to ensure feature alignment with business goals.
  • Protect Sprint commitment by managing ad-hoc requests from Telco Ops or Business Teams.
  • Coordinate with Network Architects, Solution Designers, and Product Owners to prevent scope creep.
  • Maintain Jira logs (Risks, Assumptions, Issues, Dependencies), escalate environment delays, third-party vendor lags, or security blockers to leadership.
  • Foster a Kaizen mindset: small, continuous improvements in delivery and communication.
  • Encourage automation, CI/CD practices (especially in OSS/BSS testing), or improve Definition of Done.
  • Train, guide, and coach the teams on agile practices consistent with team standards and helping them achieve their commitments and objectives day to day, sprint-to-sprint.
  • Lead and executed comprehensive planning, scheduling, resource requirements, and dependency management for the portfolio. Chair and managed portfolio meetings, driving effective communication and collaboration.
  • Established strong working relationships with other teams across the organization to identify dependencies and align priorities and deliverables.
  • Worked closely with product owners to refine and prioritize Project backlog, priority setting, and refinement using INVEST and MoSCoW techniques.
  • Facilitate Sprint Release management activities.
  • Demonstrated advanced hands-on expertise in utilizing and configuring JIRA, Power BI and Confluence.
  • Lead continuous improvement efforts with teams by implementing take-aways from retrospectives and implementing concrete solutions to make the teams more efficient and improve delivery success.
  • Responsible for planning, facilitating PI ceremonies, executions, and implementations.
  • Crafted JQL queries in Jira to visualize each value stream, ensuring Jira hygiene for Jira macros in Confluence and maintaining Jira quality dashboards.
  • Gathered and documented requirements for internal and external-facing Broadband Labels management application.
  • Automated end-to-end label handling; integrated AWS S3 for secure digital asset storage.
  • Worked closely with UI/UX designers and front-line agents to define user workflows, accessibility needs, and process gaps.
  • Created process flow diagrams and wireframes to support stakeholder validation and UAT planning.

Senior Quality Analyst

Apex System
05.2018 - 11.2018
  • Played a dual role in the successful decommissioning of the legacy AS400 system by leading the data migration from Microsoft SQL Server to Oracle Database. Collaborated closely with business stakeholders to gather requirements, define data quality standards, and ensure functional alignment with business needs. Validated end-to-end data integrity and supported rigorous testing throughout the migration lifecycle. Spearheaded the integration of the Oracle backend with agent-facing applications, resulting in enhanced data accessibility, improved process accuracy, and streamlined operational workflows.
  • Developed and managed end-to-end QA strategies aligned with project timelines and business goals.
  • Led data validation for Oracle DB migration, ensuring integration accuracy with tools like EDGE.
  • Conducted functional, regression, UAT, API (Postman, Swagger, SOAP UI), and mobile testing across native, web, and hybrid apps.
  • Collaborated cross-functionally with Product Owners, Architects, SIT/UAT teams, and external vendors to ensure quality delivery.
  • Oversaw test planning, estimation, case design, execution, and reporting, including risk mitigation and test closure activities.
  • Authored and reviewed URS and FRS documents; facilitated production support, change request analysis, and issue triage.
  • Performed backend testing using SQL; ensured data integrity between AS400 and Oracle systems.
  • Led Agile ceremonies (Sprint Planning, Reviews, Retrospectives) and actively contributed to continuous improvement.
  • Documented and tracked defects using JIRA, HP ALM, Rally, and ClearQuest; ensured timely resolution and root cause analysis.
  • Mentored QA team members and conducted user training to support adoption of system enhancements.
  • Created and maintained testing documentation; delivered weekly reports and escalated critical blockers to leadership.
  • Managed the generation and verification of critical batch jobs, confirming the successful integration of records into Oracle DB tables.
  • Demonstrated expertise in Smoke Testing, Backend Testing, Black-Box Testing, UAT, Functional Testing, Positive/Negative Testing, System Testing, Regression Testing, GUI Software Testing, Ad-hoc Testing, Localization, and Globalization Testing.

Senior Consult Travel & Ticketing

Vinny Tours & Travels
05.2005 - 04.2009
  • Managed end-to-end corporate travel and ticketing services, including air reservations, hotel bookings, and customized travel packages tailored to client policies and preferences.
  • Utilized airline reservation systems such as Abacus and Amadeus to book, modify, and issue domestic and international tickets with accurate fare calculations and itinerary creation.
  • Coordinated with travel vendors, airlines, and internal teams to ensure seamless and cost-effective travel arrangements for corporate clients.
  • Maintained detailed travel logs and reporting, monitored booking trends, and supported travel cost optimization.
  • Provided timely solutions to urgent or complex travel requests, demonstrating strong problem-solving, attention to detail, and customer service under pressure.
  • Improved internal workflows by identifying process gaps and proposing enhancements to ticketing and client communication procedures.
  • Delivered exceptional client support and managed last-minute changes, cancellations, or escalations with professionalism and efficiency.

Education

Bachelor of Arts - Art History

University of Delhi
Delhi
05.2001 -

Skills

  • Agile Coaching & Mentorship
  • SAFe/ Scaled Agile Enablement
  • Metrics & Delivery Tracking (Burndown, Velocity)
  • Team Building & Culture
  • Conflict Resolution & Team Building
  • Change Management & Agile Transformation
  • Servant leadership & Team Empowerment
  • Cross-Functional Team collaboration
  • Impediments Removal
  • Stakeholder Collaboration
  • Continuous Improvement
  • Release Management

    • Client management

    Data analysis

    Financial modeling

    Performance monitoring

    Business acumen

    Project management

    Root-cause analysis

    SQL and databases

    Workflow Analysis

    Continuous improvement

    Strategic planning

    Risk mitigation

    Risk analysis

Certification

Certified Scrum Master (CSM), Scrum Alliance, 1386117

Timeline

Senior Analyst IV/ Project coordinator

Uberlegen Technology Group (Client - Charter Communications)
11.2018 - 07.2024

Senior Quality Analyst

Apex System
05.2018 - 11.2018

Senior Consult Travel & Ticketing

Vinny Tours & Travels
05.2005 - 04.2009

Bachelor of Arts - Art History

University of Delhi
05.2001 -

Similar Profiles

CREATE PROFILE
Ragini KumarCertified Senior Analyst IV/ Project Cordinator