Raelle Rose
Liberty
Summary
With a proven track record at World Kinect Corporation, I excel in logistics analysis and team leadership, enhancing operational efficiency by 30%. Skilled in problem-solving and client relations, I've successfully managed cross-functional projects, optimizing processes and fostering strong vendor relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistics Coordinator
World Kinect Corporation
01.2020 - 02.2025
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Managed cross-functional teams for efficient project execution and timely completion.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Improved order accuracy through meticulous data entry and verification processes.
- Reduced transportation costs by negotiating favorable contracts with carriers.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Continuously monitored performance metrics, identifying areas for improvement within the logistics process.
- Led sustainability initiatives within logistics department, reducing waste and enhancing environmental responsibility.
- Oversaw maintenance and repair of logistics equipment, minimizing downtime and disruptions.
- Facilitated cross-department collaboration to address and resolve logistical hurdles efficiently.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Organized back-office support for field operations, contributing to smoother project execution.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
- Adapted logistics strategies to meet changing market demands and customer needs swiftly.
- Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Built and established relationships with staff and vendors.
- Managed inventory levels to verify availability of stock for customer orders.
- Monitored and adjusted inventory levels according to demand.
- Analyzed customer requirements and provided customized logistics solutions.
- Implemented systems and procedures for accurate data collection and reporting.
- Monitored performance of logistics operations to identify areas for improvement.
Patient Intake Coordinator
Lilac Center
03.2017 - 11.2019
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Implemented feedback loop with medical staff to continuously improve intake process based on direct observations and patient feedback.
- Maintained up-to-date knowledge of healthcare regulations, ensuring intake process remained compliant.
- Assisted with the training of new staff members to ensure consistent adherence to clinic policies and procedures for intake coordination tasks.
- Managed sensitive patient information with utmost confidentiality, ensuring compliance with HIPAA regulations.
- Supported departmental goals by collaborating closely with administrative staff on various projects aimed at enhancing the overall effectiveness of patient services.
- Enhanced patient satisfaction by streamlining intake processes, reducing wait times significantly.
- Reduced patient anxiety with effective communication and compassionate service.
- Developed patient education program on intake procedures, enhancing patient preparedness and engagement.
- Maintained high level of professionalism and empathy in all patient interactions, fostering trust and confidentiality.
- Ensured accuracy of patient records, reducing errors in billing and healthcare delivery.
- Coordinated patient transfers smoothly, ensuring continuity of care.
- Coordinated with healthcare professionals to facilitate timely patient care, improving patient outcomes.
- Conducted pre-visit preparations such as obtaining necessary forms or documentation from patients or referring physicians ahead of scheduled appointments.
- Maintained detailed records of patient encounters, ensuring accurate statistics for analysis and reporting purposes.
- Collaborated with interdisciplinary team members to optimize patient outcomes throughout the intake process.
- Contributed to improved office efficiency by managing a high volume of incoming calls related to appointments, referrals, and general inquiries from patients or their representatives.
- Improved overall patient experience by providing knowledgeable answers to inquiries related to appointment scheduling, insurance coverage, or clinical procedures.
- Established strong rapport with diverse patient populations by providing empathetic support during challenging medical experiences.
- Adapted quickly to new healthcare protocols, maintaining high standards of patient care during changes.
- Collaborated with insurance companies to expedite claim processing, alleviating financial concerns for patients.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient information at all times.
Billing Manager
APS Ambulance
05.2015 - 03.2017
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Conducted performance reviews and implemented improvement plans.
- Worked with customers to develop payment plans and bring accounts current.
- Performed testing for billing modules, enhancing new functionality and process improvements.
- Optimized resource allocation within the department by analyzing workload trends and adjusting staffing levels accordingly.
- Created a transparent work environment that fostered open communication between team members, promoting collaboration and problem-solving skills development.
- Enhanced client satisfaction levels by ensuring timely delivery of accurate invoices and addressing concerns professionally.
- Reviewed contracts for accuracy before finalization, ensuring that all agreed-upon terms were documented correctly per customer negotiations.
- Ensured strict adherence to internal controls protocols by regularly reviewing departmental practices and implementing necessary corrective actions.
- Developed comprehensive training materials for new hires to quickly acclimate them to company procedures and software systems.
- Conducted periodic reviews of existing processes to identify areas of potential cost savings or efficiency improvements.
- Developed a strong rapport with key stakeholders by maintaining open lines of communication and promptly addressing any concerns raised.
- Established performance metrics for evaluating staff effectiveness, leading to continuous improvement initiatives within the department.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Streamlined billing process, significantly reducing errors and enhancing client satisfaction by implementing automated system for invoice generation.
- Boosted cash flow with effective billing strategies, closely monitoring aging reports and prioritizing high-value accounts for collection efforts.
- Spearheaded integration of electronic billing options, meeting client demands for more flexible payment methods and reducing paper waste.
- Maintained up-to-date knowledge of industry regulations, ensuring billing department's compliance and protecting company from potential fines.
- Enhanced team productivity by redesigning workflow for billing operations, leading to smoother interdepartmental collaboration.
Education
High School Diploma - General Studies
Liberty High School
Liberty, MO05.2000
Skills
- Problem-solving
- Decision-making
- Logistics analysis
- Customer service
- Shipment coordination
- Shipment tracking
- Invoicing and shipping documentation
- Transportation planning
- Transportation management
- Scheduling coordination
- Punctual and dependable
- Shipping documentation
- Supply chain operations
- Shipping procedures
- Freight negotiation
- Driver scheduling
- Inventory management
- Materials handling
- Inventory management procedures
- Analytical thinking
- Client relations
- Sales support
- Process optimization
- Purchase orders
- Inventory control
- Efficiency improvement
- Operational efficiency
- International shipments
- Spreadsheet tracking
- Reports generation
- Contract negotiation
- International logistics
- Fleet management
- Load planning support
- Demand forecasting
- Quality control analysis
- Computer-based inventory system
- Items inspection
- Vendor onboarding
- Motivational leadership
- Performance metrics tracking
- ORTEC expertise
- Stress management
- Performance management
- Route optimization
- Coaching and mentoring
- Cost control
- Project assignments
- Delivery tickets
- Emergency readiness
- Shipping and receiving
- Verbal and written communication
- Team building
- Accounting principles
- Delivery confirmation
- Cost reduction strategies
- Carrier collaboration
- Training and leadership
- Global logistics
- Communication
- Attention to detail
- Data entry
- Customer service skills
- Customer relations
- Quality assurance
- Document preparation
- Critical thinking
- Schedule coordination
- Flexibility and adaptability
- Logistics process improvement
- Cost reduction
- Strategic planning
- Vendor relationship management
- Progress tracking
- Desktop and laptop computers
- Procurement tracking
- Maintenance planning
- Team guidance and management
- Project management
- Systems evaluation
- Business relationship development
- Materials and supply allocation
- Work delegation and tracking
- Database maintenance
- Oral presentation
- Customer needs assessment
- Inventory counting
Certification
- Six Sigma Certification
- Project Management Certification
- Lean Training Certification
- Versed in programs: Microsoft, Sales Force, Box, Zoom, Teams, Quick Base.
- Completed World Fuel University
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Logistics Coordinator
World Kinect Corporation
01.2020 - 02.2025
Patient Intake Coordinator
Lilac Center
03.2017 - 11.2019
Billing Manager
APS Ambulance
05.2015 - 03.2017
High School Diploma - General Studies
Liberty High School
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