Rachelle Flowers
Saint Charles
Summary
Committed to contributing positively to team dynamics through effective collaboration and support. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
10
10
years of professional experience
Work History
Cashier
Fast Lane
Saint Louis
12.2024 - Current
- Managed cash register operations and balanced cash drawer daily.
- Provided excellent customer service and resolved inquiries promptly.
- Maintained cleanliness and organization of checkout area consistently.
- Processed customer transactions efficiently and accurately.
Member Service Specialist/Property and Casualty Insurance Agent
AAA
Saint Louis
08.2024 - Current
- Assisted members with insurance inquiries and policy explanations.
- Processed membership applications and renewals efficiently.
- Resolved member concerns through effective communication and problem-solving skills.
- Educated members on benefits and services offered by the organization.
Case Manager Assistant
Advantage 2000 Consultants
01.2023 - 05.2024
- Facilitates communication with department team members from internal and external sources by coordinating telephone calls and messages.
- Utilizes and documents in the computer systems to facilitate case management workflow and communication.
- Monitors the computer system for admission and stay insurance authorizations notifying the Case Manager when a clinical update is needed.
- Submits a clinical review to appropriate review agencies and documents in the computer system.
- Coordinates the retroactive utilization process by tracking accounts needing review, ordering medical records, submitting completed reviews and documenting authorizations or denials.
Personal Care Assistant
Mercy Hospital
09.2021 - 05.2022
- Helped patients with physical activities.
- Provided first aid as needed for minor injuries.
- Assisted patients with medication, bathing and other care.
- Prepared and delivered meals
Food Service Worker
St. Louis Children’s Hospital
11.2018 - 12.2020
- Assisted in the kitchen and follow all sanitary and health-related protocols.
- Provided a unified dining experience through food prep and customer service.
- Preparation of food, setting up of service areas with food, utensils, and garnishments, food portioning, serving, sanitation, and assisting with customer request.
- Cash handling in ringing out customers.
Customer Service Representative
Ross Dress for Less
11.2015 - 02.2019
- Register-trained to assists Customers with merchandise.
- Answered Customer questions in a polite and knowledgeable manner.
- Greeted all Customers by making eye contact and smiling.
- Performed daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Education
High School Diploma -
Oakville High School
Saint Louis06-2016
Some College (No Degree) - Nursing Major
Lincoln University
Jefferson City, MOSkills
- Epic
- Excel
- Outlook
- PowerPoint
- Word
- Teams
- Spreadsheet
Timeline
Cashier
Fast Lane
12.2024 - Current
Member Service Specialist/Property and Casualty Insurance Agent
AAA
08.2024 - Current
Case Manager Assistant
Advantage 2000 Consultants
01.2023 - 05.2024
Personal Care Assistant
Mercy Hospital
09.2021 - 05.2022
Food Service Worker
St. Louis Children’s Hospital
11.2018 - 12.2020
Customer Service Representative
Ross Dress for Less
11.2015 - 02.2019
High School Diploma -
Oakville High School
Some College (No Degree) - Nursing Major
Lincoln University