Rachel Williamson
Saint Charles
Summary
Motivated Quality Engineer with over 5 years of expertise in manual testing and quality assurance across web and mobile platforms. Proven track record in leading QA teams, enhancing testing processes, and ensuring seamless user experiences through rigorous testing methodologies. Successfully scaled a QA team and led critical projects, resulting in improved product quality and operational efficiency. Ready to leverage strong analytical skills and comprehensive testing knowledge to contribute significantly to organizational success.
Overview
6
6
years of professional experience
Work History
Business/Systems Analyst II
Charter Communications (via Beacon Hill)
10.2024 - 10.2025
- Executed manual Operational Readiness Testing (ORT) for internet, phone, and TV services utilizing Octane and Jira for defect tracking.
- Performed manual test execution and data validation to enhance customer and agent experiences.
- Developed test plans and collaborated with engineering teams in Agile environments to resolve issues efficiently.
- Ensured compliance with security and operational standards through rigorous manual testing processes integrated with CI/CD pipelines.
Quality Engineer III
Walmart Global Tech
08.2022 - 08.2024
- Orchestrated the growth of the QA team from 2 to 8 members, providing mentorship in manual testing processes and test case design.
- Executed comprehensive manual functional, regression, and smoke tests for web and mobile platforms within CI/CD pipeline workflows.
- Utilized Postman for API validation and SQL for data validation, managing defect tracking in Jira effectively.
- Expert in cross-browser and mobile testing, ensuring a consistent user experience across platforms.
Quality Engineer II
VOLT Systems
11.2019 - 08.2022
- Conducted thorough manual testing across web and mobile platforms, encompassing regression and end-to-end testing.
- Created detailed test cases, managed defects in Jira, and maintained comprehensive documentation in Confluence.
- Performed manual testing on C# legacy systems and supported .NET migration efforts significantly.
- Played a pivotal role in the development and deployment of the Walmart VOLT web and mobile application as the sole full-time QA member, contributing to its acquisition by Walmart.
Education
Bachelor's Degree - Computer Science
University of The People
Remote05-2027
Associate of Arts - General Studies
St. Charles Community College
Cottleville05.2019
Skills
- Manual Testing
- End-to-End Testing
- Jira
- Confluence
- Test Case Design & Execution
- Cross-Browser & Mobile Testing
- Postman
- Octane
- Regression & Functional Testing
- Defect Management
- SQL (Basic Data Validation)
- Agile (Scrum)
Timeline
Business/Systems Analyst II
Charter Communications (via Beacon Hill)
10.2024 - 10.2025
Quality Engineer III
Walmart Global Tech
08.2022 - 08.2024
Quality Engineer II
VOLT Systems
11.2019 - 08.2022
Associate of Arts - General Studies
St. Charles Community College
Bachelor's Degree - Computer Science
University of The People