Rachel Stokes
Kansas City
Summary
Experienced professional specializing in customer service and personal care. Demonstrated success in improving client well-being through strong relationship-building skills and effective communication strategies.
Overview
17
17
years of professional experience
Work History
Personal Care Assistant
Agape Managed Care Services
Lee's Summit
08.2025 - Current
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided emotional support and companionship to enhance client well-being.
- Administered medications and monitored client health and wellness regularly.
- Supported clients in community integration and social engagement activities.
- Ensured a safe and clean environment for clients through regular housekeeping tasks.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Ensured safety of patients by monitoring environment and responding promptly to any emergency situations that may arise.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Recorded patient temperature, pulse, and blood pressure to monitor health and well-being.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Reported concerns to nurse supervisor to promote optimal care.
- Assisted with meal planning to meet nutritional plans.
- Laundered clothing and bedding to prevent infection.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Met with various caregivers to promote continuous professional development and implement quality treatment strategies.
- Maintained clean and well-organized environment for client happiness and safety.
- Supported bathing, dressing and personal care needs.
- Followed safe lifting and transferring techniques to transport residents.
- Improved patient outlook and daily living through compassionate care.
Stylist
Salon 55
01.2009 - Current
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
Administrative Assistant
Axiom Construction Group
Kansas City
06.2023 - 08.2025
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained inventory of office supplies and placed orders.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Liaised between clients and vendors and maintained effective lines of communication.
Personal Care Assistant
The Whole Person
05.2010 - 04.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Ensured timely medication administration, managing accurate records of dosages and schedules for multiple clients.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Assisted patients with self-administered medications.
- Prevented injuries through diligent observation of the environment and prompt intervention when needed during mobility assistance tasks.
- Assisted with daily living activities, running errands, and household chores.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- Microsoft Word
- Microsoft Excel
- File organization
- Customer and client relations
- Microsoft outlook
- Filing
- Customer relations
- Clerical support
- Scheduling
- Professional communication
- Database entry
- Scheduling and calendar management
- Dedicated team player
- Appointment scheduling
- Verbal communication
- Data organization
- Deadline oriented
- Calendar management
- Invoice processing
- Documentation and reporting
- Relationship building
- Data collection
- Prioritization
- Resourceful
- Confidential document control
- Schedule management
- Attendance record management
- Employee timesheet processing
- Expense reporting
- Personal care
- Client support
- Team collaboration
- Effective communication
Timeline
Personal Care Assistant
Agape Managed Care Services
08.2025 - Current
Administrative Assistant
Axiom Construction Group
06.2023 - 08.2025
Personal Care Assistant
The Whole Person
05.2010 - 04.2020
Stylist
Salon 55
01.2009 - Current
High School Diploma -
Penn Foster Career School
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