Rachel Rains

• Assisted in the training of new team members on safety protocols and operations procedures.
• Offered friendly, prompt customer service by answering questions, resolving issues quickly, and checking system for inventory.
• Managed multiple tasks simultaneously while maintaining high quality standards.
• Entered shipped information into computer by hand and by hand-held scanner that read bar codes on goods.

Operations Team Member:

• Lifted and moved items weighing 70 pounds multiple times per shift.
• Demonstrated adaptability in the face of changing workplace demands by quickly mastering new tools, technologies, and best practices within the freight industry.
• Collaborated with fellow team members to complete tasks efficiently, fostering a positive work atmosphere focused on productivity.
• Built working relationships with clients to foster loyalty and encourage repeat business.

• Planned, organized, and controlled operations of front-end area.
• Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
• Trained and mentored team members to achieve front-end operational goals.
• Kept checkout areas clean and organized by delegating tasks to team members.
• Completed point-of-sale transactions, maintaining control of cash at registers.
• Greeted customers entering store, responding promptly to needs.
• Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
• Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

• Capable of understanding instructions given verbally or written form quickly and accurately executing them.
• Able to work independently with minimal supervision while maintaining high standards of quality.
• Ability to move heavy objects as required during the cleaning process.
• Wiped down windows and mirrors with glass cleaner.
• Washed dirty linens and remade beds with clean sheets.
• Proficient in using various cleaning materials and tools such as vacuums, mops, brooms, dusters and cloths.
• Emptied trashcans and transported waste to collection areas.
• Managed inventory of supplies effectively, reducing waste while ensuring availability of necessary materials for each job.