Rachel Powell
La Plata
Summary
Motivated, communication-focused professional with a proven track record in customer service and client satisfaction. Skilled in managing schedules, optimizing daily workflows, and maintaining high organizational standards. Reliable team player who also thrives independently, offering a strong work ethic and a proactive willingness to learn.
Overview
23
23
years of professional experience
Work History
Cosmetologist
Self-employeed
La Plata, MO
04.2017 - Current
- Delivered personalized hair, skin, and nail services to diverse clientele.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Managed scheduling and client communications to enhance customer satisfaction.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Developed innovative beauty techniques to improve service offerings.
- Maintained compliance with health and safety regulations in all services provided.
- Ordering supplies and products, processing payments, making deposits, paying bills, preparing paperwork and documents for taxes.
Cosmetology Instructor
The Hair Academy 110
Kirksville, MO
02.2009 - 05.2016
- Developed and delivered comprehensive cosmetology curriculum to enhance student learning outcomes.
- Mentored students in practical applications of hair cutting, coloring, and styling techniques.
- Evaluated student performance through assessments, providing constructive feedback for improvement.
- Implemented innovative teaching methods to foster engagement and participation in classroom settings.
- Organized workshops and demonstrations to enrich educational experiences for students.
- Assisted with receptionist responsibilities by managing phone calls and taking messages. Scheduled appointments effectively to optimize daily workflow. Organized daily cash register operations and completed end-of-day financial reconciliations. Processed bank deposits and provided change as required. Maintained accurate filing of student and client paperwork. Supported time card management and conducted inventory checks.
- Increased student pass rates on state licensing exams through comprehensive test preparation and review sessions.
- Financial Aid training and Continued Education training yearly
Housekeeper
The Brashear House Bed & Breakfast
Kirksville, MO
09.2003 - 03.2009
- Maintained cleanliness and organization of guest rooms to enhance guest satisfaction.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Performed thorough cleaning of common areas, ensuring high standards of hygiene and presentation.
- Managed laundry services, including washing, drying, and folding linens efficiently.
- Checked in guest when needed
Job Coach
Learning Opportunities
Kirksville, MO
09.2005 - 03.2007
- Coached clients on proper workplace etiquette and communication skills to ensure success in a professional settings.
- Guided clients in task completion and comprehension based on individual needs, objectives, and skills.
- Supported employees with disabilities in mastering job functions to enhance workplace performance.
- Documented services provided and tracked client progress and outcomes to identify areas for improvement.
- Adhered to HIPAA regulations to ensure patient confidentiality and compliance.
Education
Cosmetology Instructor - Cosmetology Instructor Training
The Hair Academy 110
Kirksville, MO02-2009
Cosmetology - Cosmetology
The Hair Academy 110
Kirksville, MO01-2007
High School Diploma -
La Plata R-II
La Plata, MO05-2005
Skills
- Scheduling appointments
- Sales transactions
- Attention to detail
- Organizational skills
- Time management
- Multitasking skills
- Relationship building and management
- Effective communication
- Social skills
- Professionalism and ethics
Timeline
Cosmetologist
Self-employeed
04.2017 - Current
Cosmetology Instructor
The Hair Academy 110
02.2009 - 05.2016
Job Coach
Learning Opportunities
09.2005 - 03.2007
Housekeeper
The Brashear House Bed & Breakfast
09.2003 - 03.2009
Cosmetology Instructor - Cosmetology Instructor Training
The Hair Academy 110
Cosmetology - Cosmetology
The Hair Academy 110
High School Diploma -
La Plata R-II