Rachel Penfield
Jackson,MO
Summary
Proven track record in building strong client relationships and driving sales growth. Successfully increased customer satisfaction through tailored solutions and effective communication. Builds loyalty and long-term relationships with customers while consistently reaching goals. Proven ability to drive sales, meet targets, and adapt to changing market conditions.
Overview
9
9
years of professional experience
Work History
Inside Sales Representative
Verdesian Life Sciences
09.2024 - Current
- Conducted outbound calls to generate leads and nurture client relationships.
- Identified new business opportunities through cold calling and custom built portfolios.
- Collaborated with team members to develop targeted sales strategies in the east region.
- Responded promptly to customer inquiries, providing accurate product information.
- Assisted team members regarding order status, pricing and inventory availability.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and technical specialists to generate leads and close sales.
- Maintained current knowledge of product development and evolving changes in marketplace, to best serve customers and maximize sales potential.
Customer Service Representative
Verdesian Life Sciences
08.2016 - Current
- Delivered exceptional customer support through effective product knowledge and problem-solving techniques
- Resolved customer inquiries and issues in timely manner and with empathy and constant updates, resulting in increased loyalty and repeat business
- Analyzed customer feedback to identify trends and implement service improvements
- Provided training and guidance to new team members on best practices in customer interactions
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Bachelor of Science - Marketing
Southeast Missouri State University
Cape Girardeau, MO05-2007
Skills
- Attention to detail
- Product knowledge
- Relationship development
- Superior organizational skills
- Upselling and cross selling
- Customer relationship building and management
- New business development
- Goal setting
- Analytical thinking
- Consultative sales strategies
- Dependable
- Sales and negotiation
- Excellent communication
- Time management
- Decision-making
- Organized and efficient
- Relationship building
- Exceptional customer service
- Cheerful and energetic
Timeline
Inside Sales Representative
Verdesian Life Sciences
09.2024 - Current
Customer Service Representative
Verdesian Life Sciences
08.2016 - Current
Bachelor of Science - Marketing
Southeast Missouri State University