Rachel Henry
Fenton
Summary
Organized and efficient Scheduling Associate known for productivity and completing tasks swiftly. Possess specialized skills in calendar management, appointment setting, and workflow coordination. Excel in communication, problem-solving, and adaptability, ensuring smooth operations in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing and Scheduling Associate II- Cardiology
Washington University School of Medicine
St. Louis
07.2024 - Current
- Responded quickly and efficiently to urgent requests for schedule changes or modifications.
- Assisted in developing strategies to optimize resources and maximize efficiency of scheduling processes.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Scheduled appointments for patients using the electronic health records system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Updated patient files in accordance with company policy and procedure guidelines.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Billing and Scheduling Associate I- Cardiology
Washington University School of Medicine
St. Louis
02.2023 - 07.2024
- Responded quickly and efficiently to urgent requests for schedule changes or modifications.
- Assisted in developing strategies to optimize resources and maximize efficiency of scheduling processes.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Scheduled appointments for patients using the electronic health records system.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
- Assisted in checking patient's insurance eligibility prior to their appointment.
- Updated patient files in accordance with company policy and procedure guidelines.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Medical Transcriber
Iscribes Inc.
St. Louis
08.2019 - 09.2020
- Performed research on unfamiliar terms or abbreviations encountered while transcribing documents.
- Edited documents for grammar, punctuation, syntax and clarity as necessary.
- Proofread all completed work for accuracy prior to submitting it to physicians or other healthcare providers for review.
- Collaborated with members of the multidisciplinary team to ensure accuracy of transcribed documents and efficient workflow processes within the department.
- Reviewed and transcribed medical reports, including laboratory results and radiology images.
- Responded quickly to requests from physicians and other healthcare personnel for clarification on dictated material when needed.
Associate
St. Louis Bread
St. Louis
02.2016 - 08.2018
- Followed established cash handling procedures when collecting payment from customers.
- Greeted customers upon arrival in the dining area.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Assisted with inventory management and restocking supplies as needed.
- Delivered food orders promptly and accurately to guests tables.
Education
Bachelor of Professional Studies - Health Care Management
Missouri Baptist University
St. Louis, MO08-2022
Skills
- Electronic health records
- Appointment scheduling
- Insurance verification
- Customer service
- HIPAA compliance
- Time management
- Remote work capabilities
- Problem solving
- Problem-solving
- Medical terminology
- Interpersonal skills
- Effective communication
- Conflict resolution
- Team collaboration
Accomplishments
- Deans List throughout College
Certification
- Microsoft Applications
- Epic Systems
References
References available upon request.
Timeline
Billing and Scheduling Associate II- Cardiology
Washington University School of Medicine
07.2024 - Current
Billing and Scheduling Associate I- Cardiology
Washington University School of Medicine
02.2023 - 07.2024
Medical Transcriber
Iscribes Inc.
08.2019 - 09.2020
Associate
St. Louis Bread
02.2016 - 08.2018
Bachelor of Professional Studies - Health Care Management
Missouri Baptist University