Rachel Gill
Arnold
Summary
Branch manager with a proven track record of achieving business objectives and enhancing customer satisfaction. Expertise in financial consulting, cash handling, and employee training, complemented by strong time management and conflict resolution skills. Experienced in overseeing daily operations and driving team performance to exceed sales and service goals. Proven success in team leadership, business development, financial management, and customer relationship building. Recognized for exceeding sales goals, driving operational excellence, and fostering community partnerships. Passionate about coaching staff, improving branch performance, and delivering superior client experiences in highly regulated environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Branch Manager
Regions Bank
St Louis
10.2022 - Current
- Managed daily branch operations to ensure efficiency and high performance.
- Led team meetings to communicate objectives and align staff expectations.
- Trained employees on compliance procedures and customer service standards.
- Oversaw cash handling processes, ensuring security and accuracy.
- Analyzed performance metrics to identify areas for improvement and enhance operations.
- Developed strategies to increase customer engagement and satisfaction levels.
- Built strong relationships with clients to understand financial needs and promote loyalty.
- Coordinated marketing initiatives to effectively promote bank products and services.
- Successfully exceeded 100% to the goal consistently since assuming the role.
- Serve as the primary contact for business clients and local partnerships.
- Manage all aspects of branch operations, including budgeting, cash handling, audits, and compliance.
Senior Relationship Banker
BMO Harris Bank
St. Louis
12.2020 - 10.2022
- Assisted clients with account management and complex banking transactions.
- Educated customers on bank products to enhance financial literacy.
- Collaborated with team to streamline service delivery processes.
- Resolved customer inquiries promptly to uphold client trust.
- Analyzed client portfolios, identifying opportunities for additional services.
- Mentored junior bankers on best practices in customer engagement.
- Maintained up-to-date knowledge of banking regulations and compliance.
- Monitored accounts for suspicious activity or fraudulent transactions.
- Delivered high customer satisfaction through proactive support.
Retail Relationship Banker
BMO Harris Bank
St Louis
05.2018 - 12.2020
- Facilitated account openings and inquiries about banking services for customers.
- Educated clients on various financial products and services offered by the bank.
- Processed transactions swiftly using banking software to maximize efficiency.
- Resolved customer issues through effective communication and problem-solving techniques.
- Collaborated with team members to enhance overall customer service experience.
- Maintained compliance with regulatory policies during all transaction processes.
- Promoted bank initiatives and special offers to boost customer engagement.
- Supported branch operations through efficient management of administrative tasks.
Sales Consultant
Bath & Body Works
St Louis
09.2017 - 03.2018
- Engaged customers to identify needs and recommend suitable products.
- Managed inventory levels to ensure product availability for clients.
- Collaborated with team members to develop effective sales strategies.
- Trained new staff on sales techniques and customer service practices.
- Provided exceptional customer service to resolve issues and build loyalty.
- Analyzed customer preferences to deliver tailored product recommendations.
- Cultivated relationships with clients, resulting in increased sales revenue.
- Increased revenue through upselling and closing sales aligned with customer needs.
General Manager
The Tan Company
St Louis
08.2004 - 07.2012
- Directed daily operations to ensure efficient workflow and service delivery.
- Managed all aspects of business operations, including budgeting, staffing, and scheduling.
- Oversaw payroll processes while maintaining budgetary constraints.
- Led flagship training store, earning national Manager of the Year awards.
- Implemented customer service protocols to boost client satisfaction and retention.
- Fostered teamwork through team-building activities that enhanced collaboration.
- Coordinated marketing initiatives to increase brand visibility and community engagement.
- Resolved customer complaints promptly to uphold high service standards.
Education
Business Management -
St. Louis Community College Meramec
St Louis, MO05-2006
High School Diploma -
Mehlville Sr High School
St Louis, MO05-2003
Skills
- Cash handling and compliance training
- Team leadership and branch operations
- Performance analysis and operational efficiency
- Relationship management
- Problem solving
- Employee mentoring
- Financial literacy
- Effective communication
- Strategic planning
- People-oriented
- Employee development
- Dependable
- Attention to detail
- Staff training
- Operations management
Accomplishments
- The Tan Company Manager of the Year – 2006, 2007 (Nationwide)
- Developed partnerships with Lumiere, St. Louis Cardinals, and community organizations
- 100% over goal yearly with Regions Bank
- Excellent Branch operations & handling cash flow
Certification
- Notary
- NMLS
References
References available upon request.
Timeline
Branch Manager
Regions Bank
10.2022 - Current
Senior Relationship Banker
BMO Harris Bank
12.2020 - 10.2022
Retail Relationship Banker
BMO Harris Bank
05.2018 - 12.2020
Sales Consultant
Bath & Body Works
09.2017 - 03.2018
General Manager
The Tan Company
08.2004 - 07.2012
Business Management -
St. Louis Community College Meramec
High School Diploma -
Mehlville Sr High School