Rachel Azevedo
Falcon
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
15
15
years of professional experience
Work History
Customer Service Specialist
G3 Boats
Lebanon
2020.10 - Current
- Delivered exceptional customer service by responding to calls and emails, addressing customer inquiries, processing orders, tracking order status, generating daily reports, and resolving warranty-related issues.
General Clerk II
Tsay Professional Services
Fort Leonard Wood
2018.05 - 2020.10
- Performed data entry, reviewed daily auditing reports from GFEBS website, and provided customer assistance along with secretarial functions.
Ophthalmic Assistant
Mercy Eye Specialist Optometry
Lebanon
2017.05 - 2018.05
- Administer primary vision evaluations for patients, oversee appointment scheduling, and engage in patient communication alongside performing secretarial tasks.
Customer Service Account Specialist
Marine Electrical Products
Lebanon
2015.11 - 2017.05
- Delivered exceptional customer service by responding to calls and emails, addressing customer inquiries, processing orders, tracking order status, generating daily reports, and resolving warranty-related issues.
Patient Account Representative
Mercy Hospital
Lebanon
2014.08 - 2015.11
- Coordinate appointment scheduling with patients, insurance companies, and doctor's offices while managing administrative tasks
Customer Service Specialist
Westlake Ace Hardware
Bolivar
2013.02 - 2014.07
- Facilitate customer support, instruct cashiers, manage daily cash office paperwork and functions, handle accounting, payroll, and inventory documentation.
Customer Service Manager
Walmart Inc.
Bolivar
2011.02 - 2013.02
- Direct cashier supervision and enhance customer service, validating refunds, exchanges, and financial transactions through third party businesses.
Education
Double Majored - History, Theatre
Southwest Baptist University
Bolivar, MOSkills
- Excellent communication skills
- Customer service
- Problem solving
- Team collaboration
- Attention to detail
- Data entry
- Administration skills
- Multi-tasker
References
- Melissa Cleland, Finance Manager, Route 66 Auto Plaza, 573-586-8579
- Ashton Williams, Ophthalmic Technician, Mercy Optometry, 417-533-4095
- Dena McGaughy, Receptionist, Butler Eyecare, 417-664-3347
Accomplishments
- Professional Certified Coach, CPC through Aiden University
- ISO Internal Auditor
- First Aid/CPR/AED and Bloodborne Pathogens Ceritifed
References
Greg Banaka, 660-287-1426 banaka@gmail.com
Kristy Bowling, 417-761-3050, bowlingkristyl@gmail.com
Timeline
Customer Service Specialist
G3 Boats
2020.10 - Current
General Clerk II
Tsay Professional Services
2018.05 - 2020.10
Ophthalmic Assistant
Mercy Eye Specialist Optometry
2017.05 - 2018.05
Customer Service Account Specialist
Marine Electrical Products
2015.11 - 2017.05
Patient Account Representative
Mercy Hospital
2014.08 - 2015.11
Customer Service Specialist
Westlake Ace Hardware
2013.02 - 2014.07
Customer Service Manager
Walmart Inc.
2011.02 - 2013.02
Double Majored - History, Theatre
Southwest Baptist University