Quinton Harris
Nixa
Summary
Dedicated Public Safety Officer with a solid foundation in customer service along with expertise in de-escalation strategies, safety protocol enforcement, and emergency response coordination. Committed to ongoing training and team collaboration to enhance security and customer relations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Public Safety Officer
Cox Health Systems
Springfield, MO
01.2025 - Current
- • Served as an armed patrol officer for properties in Springfield and surrounding
areas - Responded promptly to emergency situations, coordinating with medical and law enforcement personnel.
- Conducted routine patrols to identify potential hazards and enforce safety protocols.
- Participated in ongoing training sessions to stay up-to-date on best practices in public safety operations and procedures.
Armed Messenger
GardaWorld Cash Services
Springfield, MO
01.2024 - 01.2025
- Ensured safe transport of cash and valuables between locations.
- Conducted thorough vehicle inspections to maintain operational readiness.
- Collaborated with law enforcement for enhanced security protocols.
- Monitored surveillance equipment to detect potential security threats.
Sales Associate
Corwin Ford
Republic, MO
07.2022 - 02.2023
- Developed strong customer relationships through personalized service and product knowledge.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Conducted vehicle demonstrations, highlighting key features to enhance customer engagement.
- Collaborated with sales team to create promotional strategies that increased showroom traffic.
Customer Advocate
Carvana
Strafford, MO
10.2021 - 05.2022
- Operated vehicles to transport goods between locations efficiently and safely.
- Maintained vehicle cleanliness and functionality through regular inspections and servicing.
- Coordinated loading and unloading processes to ensure timely deliveries.
- Ensured proper State and Federal paperwork was completed to meet vehicle owner compliance.
Dispatcher
Prime Trucking
Springfield, MO
06.2021 - 09.2021
- Coordinated daily dispatch operations to optimize route efficiency and minimize delays.
- Monitored vehicle locations using GPS technology to ensure timely deliveries.
- Communicated with drivers to relay instructions, updates, and resolve issues promptly.
- Developed contingency plans for unforeseen disruptions, maintaining service reliability.
Customer Service Representative
JPMorgan Chase
Springfield, MO
09.2020 - 05.2021
- Managed client accounts, ensuring timely resolution of inquiries and maintaining high satisfaction levels.
- Developed and implemented strategies to enhance customer retention through personalized communication and support.
- Contacted customers to assess satisfaction and current needs.
- Assisted clients in navigating complex financial and legal processes to reduce risks.
Security Officer
Bass Pro Shops
Springfield, MO
06.2020 - 08.2020
- Monitored premises to ensure safety and security of property and personnel.
- Conducted regular patrols, identifying potential hazards and enforcing safety protocols.
- Implemented surveillance systems, enhancing monitoring capabilities throughout facility.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Customs Coordinator
FedEx Trade Networks
Springfield, MO
11.2016 - 04.2020
- Coordinated customs clearance processes, ensuring compliance with international trade regulations.
- Managed documentation for import/export shipments, verifying accuracy and completeness of paperwork.
- Collaborated with internal teams to streamline customs procedures, enhancing operational efficiency.
- Monitored changes in trade regulations, providing timely updates to relevant stakeholders to mitigate potential delays in shipments.
Sales Manager
Communication Solutions LLC
Springfield MO
11.2014 - 10.2016
- Promoted to Sales Manager in November of 2014.
- Fostered strong relationships with key clients, enhancing customer loyalty and retention.
- Led team training sessions to improve product knowledge and selling techniques.
- Developed and implemented strategic sales plans to achieve revenue growth targets.
- Mentored junior sales staff, providing guidance on best practices and performance improvement.
Customer Service Representative
Communication Solutions LLC
Springfield Mo
04.2012 - 10.2016
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accuracy in data entry for customer accounts and service records.
- Managed high-volume calls while ensuring compliance with company policies and procedures.
- Developed comprehensive knowledge of company products to provide accurate information to customers.
Education
High School Diploma -
Kickapoo High School
Springfield, MO05-2013
Skills
- De-escalation strategies
- First aid certified
- Report preparation
- Self-defense techniques
- Less lethal weaponry
- Firearms expertise
Certification
• IAHSS Supervisor Certification – February 2025
• Basic Life Support (BLS) – February 2025
• Missouri Driver’s License (Class E)- Active since 2010
Timeline
Public Safety Officer
Cox Health Systems
01.2025 - Current
Armed Messenger
GardaWorld Cash Services
01.2024 - 01.2025
Sales Associate
Corwin Ford
07.2022 - 02.2023
Customer Advocate
Carvana
10.2021 - 05.2022
Dispatcher
Prime Trucking
06.2021 - 09.2021
Customer Service Representative
JPMorgan Chase
09.2020 - 05.2021
Security Officer
Bass Pro Shops
06.2020 - 08.2020
Customs Coordinator
FedEx Trade Networks
11.2016 - 04.2020
Sales Manager
Communication Solutions LLC
11.2014 - 10.2016
Customer Service Representative
Communication Solutions LLC
04.2012 - 10.2016
High School Diploma -
Kickapoo High School