QUIANA CARTWRIGHT
Kansas City
Summary
Dynamic professional with a strong background in administrative support and customer service, eager to leverage skills in a challenging new role. Committed to delivering exceptional service and fostering positive client relationships while continuously seeking opportunities for personal and professional growth. Proactive problem solver with keen attention to detail, ready to contribute effectively to team success and organizational goals. Enthusiastic about embracing new challenges that promote skill enhancement and career advancement.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Jackson County
Kansas City, MO
05.2024 - Current
- Responsibilities include answering incoming calls to assist customers with inquiries regarding personal and real estate property taxes
- incoming call volume of an average of 50 calls per day, sometimes more during peak seasons
- explain county procedures regarding property taxes
- completed yearly filings of personal property declarations
- explained appeals process
- manually submitted change of address requests in addition to adding vehicles to existing accounts
Mobile Repair/Activations Chat Agent
Charter Communications
Kansas City
03.2020 - Current
- Answer incoming chats to troubleshoot mobile device services
- Help customers with bill payments/questions
- Educate of cellular services, fees, coverage, etc
- Activate new mobile devices.
- Proficient in using multiple software applications to effectively troubleshoot customer issues.
- Utilized active listening techniques to gain complete understanding of customer needs.
- Recorded all interactions accurately in the appropriate database system.
- Utilized strong analytical skills when identifying solutions to technical problems.
- Displayed strong organizational skills by managing multiple chat conversations simultaneously.
- Performed detailed research on complex customer inquiries.
Customer Care Representative
JCPenney Logistics
Lenexa
03.2018 - 01.2020
- Inbound calls to assist customers with order placement, order status, etc
- Answer questions regarding shipping pricing, return policy
- Impact the company's bottom line by problem solving and turning frustrated clients into repeat customers.
- Processed customer orders accurately and efficiently.
- Resolved customer service or billing complaints by exchanging merchandise, refunding money, or adjusting bills.
Receptionist
H&R Block (seasonal)
Kansas City
01.2018 - 04.2018
- Assure clients are comfortable while they wait.
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Assisted with administrative tasks such as filing documents, copying materials.
- Kept reception and common areas clean and tidy, removing trash and straightening magazines and couches.
Customer Service Representative
Office Team
Kansas City
10.2016 - 02.2018
- Process order corrections and replacements when products have been received damaged or not received at all.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Developed strong customer relationships and loyalty through effective communication.
- Performed data entry tasks accurately and in a timely manner.
Telesales Representative
Sprint
Overland Park
10.2015 - 07.2016
- Answered Inbound calls regarding new service set-up, upgrades to current accounts, and assisted with billing questions all while accessing account information in a secured environment
- Routed customer calls to proper departments for assistance
- Handled disgruntled customers with excellent customer service skills and investigated account activity to make sure the client was receiving the best service.
Education
Diploma -
J. C. Harmon High School
Kansas City, KS05-1998
Skills
- Customer Support
- Technical Support
- 10 Key Data Entry
- Microsoft Word
- Customer service
- Data entry
- Computer skills
- Office administration
- Customer and client relations
- Filing
- Microsoft Excel
Timeline
Administrative Assistant
Jackson County
05.2024 - Current
Mobile Repair/Activations Chat Agent
Charter Communications
03.2020 - Current
Customer Care Representative
JCPenney Logistics
03.2018 - 01.2020
Receptionist
H&R Block (seasonal)
01.2018 - 04.2018
Customer Service Representative
Office Team
10.2016 - 02.2018
Telesales Representative
Sprint
10.2015 - 07.2016
Diploma -
J. C. Harmon High School