Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Qualeah Vaughn

Kansas City

Summary

Dedicated Mobile Customer Service Representative with expertise in problem resolution and effective communication. Proven track record of guiding teams and resolving customer complaints, ensuring high satisfaction and product knowledge.

Overview

5
5
years of professional experience

Work History

Mobile Customer Service Representative

Charter Communnications
Kansas City
07.2023 - Current
  • Educated in customer service and problem-solving techniques.
  • Performed comprehensive troubleshooting, following multiple steps until achieving resolution.
  • Maintained a high level of product knowledge on mobile devices, operating systems, and Spectrum service offerings to provide informed resolutions.
  • Provided guidance and assistance to fellow agents via chat support.

Customer Service Representative

Walmart
Kansas City
02.2021 - 03.2023
  • Assisted customers with product inquiries and service requests.
  • Trained new staff on customer service protocols and procedures.
  • Resolved customer complaints through effective communication techniques.

Education

High School Diploma -

Truman Highschool
Independence, MO
05-2023

Skills

  • Problem resolution
  • Software navigation
  • Effective communication
  • Technical troubleshooting
  • Fast learner
  • Stamina

Affiliations

In my free time, I enjoy reading books and spending quality time with my two daughters, exploring new activates and experiences.

Timeline

Mobile Customer Service Representative

Charter Communnications
07.2023 - Current

Customer Service Representative

Walmart
02.2021 - 03.2023

High School Diploma -

Truman Highschool

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Qualeah Vaughn