Qualandria Grice
Kansas City
Summary
Customer Service
My name is Qualandria Grice. I have over 5years in Administrative and Customer Service experience. Im a hard worker, reliable and can adapt to any situation. Im a quick learner and very detailed oriented.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Hallcon
Overland Park
05.2020 - 01.2025
- Assisted customers with inquiries and resolved complaints efficiently.
- Processed customer orders using Hallcon's service management system.
- Provided accurate information about services and schedules to clients.
Administrative Assistant
KGP Logistics
06.2015 - 08.2019
- Processed returned cable modems.
- Performed general clerical duties.
- Set-up and conducted company meetings, and newsletters.
Customer Service Representative
Sprint
07.2013 - 04.2015
- Answered incoming calls from customers wanting to start new service.
- Assisted with billing issues.
- Offered upgrade and special promotions to qualified customers.
- Documented actions taken.
Collector
NCO Financial
02.2007 - 03.2013
- Collected on past due Department of Revenue accounts.
- Skiptraced via internet to locate delinquent debtors.
Administrative Assistant
Marcus Allen Broadway Ford
10.2003 - 12.2006
- Submitted insurance claims in a timely fashion.
- Collected all monies that came thru dealership.
- Made weekly newsletters.
- General clerical duties.
Education
Certificate - Computer And Information Systems
ATS Vocational
Kansas City, KS 02.2001 - 08.2002
High School -
Washington
Contact - Home Phone
9132461491
Timeline
Customer Service Representative
Hallcon
05.2020 - 01.2025
Administrative Assistant
KGP Logistics
06.2015 - 08.2019
Customer Service Representative
Sprint
07.2013 - 04.2015
Collector
NCO Financial
02.2007 - 03.2013
Administrative Assistant
Marcus Allen Broadway Ford
10.2003 - 12.2006
Certificate - Computer And Information Systems
ATS Vocational
02.2001 - 08.2002
High School -
Washington