PROMISE CROWE
Sedalia
Summary
Professional administrative specialist with comprehensive experience in title processing and documentation. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Skilled in document management, data entry, and customer service. Known for precision, integrity, and effective communication in fast-paced environments.
Energetic and detail-focused individual with knack for organization and positive attitude. Possesses strong understanding of document management and data entry, with proficiency in handling administrative tasks and customer service. Dedicated to ensuring accuracy and efficiency to support seamless operations.
Overview
4
4
years of professional experience
Work History
Title Clerk
Sterling Automotive Group
04.2025 - 07.2025
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
Accounting and title clerk
Don's Automotive Group
08.2024 - 02.2025
- I oversee the wholesale department for the dealership, working with dealer track, excel, working schedules filling out titles receiving payments and paying other dealerships, and completing payroll weekly.
Customer Service Rep
Missouri Department of Revenue
08.2021 - 05.2024
- As an agent of the Department of Revenue Motor Vehicle Bureau, I assisted with customers on the phone regarding titling and registration questions and helping solve any issues. I handled sensitive information such as social security numbers, private addresses and Information. I used my knowledge of DOR procedures and my technical computer skills to assist both the general public and license offices across the state. I also took on the of the DORA chat bot program making changes for her to better help the public. I assisted many times as the fill-in supervisor, taking reports making sure things were turned in on time. And most of all I processed and keyed titles and handled any issues that may have occurred with the titles or paperwork.
Education
GED -
Tipton High School
Tipton, MO10-2013
Skills
- Accuracy and precision
- Title processing
- Deadline management
- Title research
- Title examination
- Report preparation
- Attention to detail
- Excellent communication
- Multitasking
- Research and analysis
- [Software] proficient
- Teamwork
- Problem-solving
- Time management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved my Yellow and Green Belt by completing Lean Six Sigma in the state of Missouri with accuracy and efficiency.
Timeline
Title Clerk
Sterling Automotive Group
04.2025 - 07.2025
Accounting and title clerk
Don's Automotive Group
08.2024 - 02.2025
Customer Service Rep
Missouri Department of Revenue
08.2021 - 05.2024
GED -
Tipton High School
Leadership
Successfully helped lead a team to exceed all goals while maintaining excellent customer service satisfaction.
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