Noel Henderson
Kansas City,MO
Summary
Outgoing and friendly Individual delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Very flexible with scheduling, and good with time management. Always willing to work.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized personal and public areas. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Bartender
Tanners Grill and Bar
Kansas City, KS
08.2025 - Current
- Collaborated with kitchen staff to synchronize food and beverage service during peak hours.
- Implemented efficient workflow processes, reducing wait times during high-volume periods.
- Resolved customer complaints promptly, maintaining positive guest experiences and retention.
- Developed seasonal drink specials based on market trends and customer preferences.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Social Waldo
Kansas City, MO
08.2024 - 12.2025
- Crafted innovative cocktail recipes, enhancing menu offerings and customer satisfaction.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new bartenders on service standards, drink preparation, and customer engagement techniques.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Manager
Papa Chubbys Food & Booze On Lake Of The Ozarks Mile Marker 26
Sunrise Beach, MO
01.2020 - 06.2024
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Developed staff training programs, enhancing team performance and customer satisfaction.
- Implemented new processes that improved operational efficiency and reduced service times.
- Managed and motivated employees around 20 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Scheduling Coordinator
Lake Region Medical
Lake Ozark, MO
01.2023 - 12.2023
- Coordinated appointment scheduling for multiple departments to optimize patient flow.
- Managed physician calendars to ensure efficient use of time and resources.
- Collaborated with staff to resolve scheduling conflicts and improve communication.
- Implemented electronic scheduling system enhancements to streamline operations.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Conducted thorough insurance verifications, ensuring accuracy of patient coverage details.
- Collaborated with healthcare providers to obtain necessary documentation for claims processing.
- Streamlined verification processes, reducing turnaround time for patient admissions.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Receptionist
CMH
Bolivar, MO
11.2016 - 01.2020
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Balanced clerical availability, customer schedules and maximum load levels when scheduling appointments.
- Greeted customers and visitors in-person and via telephone calls.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
Host
Master Wongs
Bolivar, Missouri
03.2013 - 10.2016
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Counted cash in register drawer at beginning and end of shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
Server
New York Pizzeria Inc.
Clinton , Missouri
03.2012 - 03.2013
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Education
High School Diploma -
Bolivar High School
Bolivar, MO05-2016
Skills
- Multi-line telephone systems
- Professional demeanor
- Customer/Client relations
- Documentation and reporting
- Personable and outgoing
- Memorization and recall
- Time management
- Organization skills
- Verbal and written communication
- Interactive communication skills
- Point of sale knowledge
- Cash handling
- Strong multitasking
- Highly reliable
- Team player attitude
Certification
CPR Certified
X-ray Trained
Timeline
Bartender
Tanners Grill and Bar
08.2025 - Current
Bartender
Social Waldo
08.2024 - 12.2025
Scheduling Coordinator
Lake Region Medical
01.2023 - 12.2023
Manager
Papa Chubbys Food & Booze On Lake Of The Ozarks Mile Marker 26
01.2020 - 06.2024
Receptionist
CMH
11.2016 - 01.2020
Host
Master Wongs
03.2013 - 10.2016
Server
New York Pizzeria Inc.
03.2012 - 03.2013
High School Diploma -
Bolivar High School