Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Office Manager's Assistant
All City Tow Service
01.2023 - 06.2025
Overlooked payroll for a staff of over 50 people
Managed an immediate office staff of 12, a fleet of 30+ trucks, as well as several satellite offices spanning two states and five cities.
Prepared monthly meeting to properly convey Management’s goals concisely.
Processed up to 100 invoices daily, both physical and digital, for both cash on delivery clients and accounts receivable.
Maintained customer relations with both local and out of town clientele by observing customer trends, reviews, and conducting monthly check-ins with account representatives.
Managed Office Scheduling
Dispatcher
All City Tow Service
12.2017 - 12.2022
Assisted an average of 75 customers with needs spanning from impounded vehicles, price quotes, and complex interstate moves.
Generated over a million dollars of revenue for five out of my first six years with the company.
Worked with law enforcement, insurance agencies, as well as other government agencies to ensure safe and on time transport services.
Familiar with the logistics of transporting both passenger and commercial vehicles, machinery, formed concrete, shipping containers, etc.