Preston Richardson

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

.

• Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Recorded expenses and maintained accounting records.
• Streamlined office procedures by implementing efficient filing systems and managing schedules.
• Handled sensitive information with discretion by adhering to confidentiality protocols at all times.

• Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
• Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
• Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
• Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.

• Utilized multi-line phone systems effectively, navigating between calls seamlessly while maintaining attention to detail.
• Monitored multiple computer screens simultaneously.
• Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
• Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
• Distinguished between several voices simultaneously while acquiring and retaining information.
• Part of a team of three people handling up to 400 calls daily.

• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.