Precious Tharp
Kansas City
Summary
Dynamic and results-oriented professional with extensive experience at the University Of Kansas Health System, excelling in patient service and office administration. Skilled in appointment scheduling and customer service, consistently enhancing patient satisfaction. Demonstrated ability to maintain high confidentiality and foster positive relationships, contributing to an efficient and welcoming environment.
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC .
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to your team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Service Representative Scheduling
University Of Kansas Health System
06.2024 - Current
- Balanced deposits and credit card payments each day.
- Used EPIC to schedule appointments.
- Took copayments and compiled daily financial records.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Assisted patients in filling out check-in and payment paperwork.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
Unit Secretary
University Of Kansas Health System
09.2022 - 06.2024
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained current and accurate medical records for patients.
- Enhanced office productivity by handling high volume of callers per day.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported office staff and operational requirements with administrative tasks.
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Monitored inventory levels and advised management of need for replenishment.
Barista
University Of Kansas Health System
11.2019 - 09.2022
- Operated espresso machines and commercial coffee brewers to create beverages.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Cleaned counters, machines, utensils, and seating areas daily.
Information Desk Associate
University Of Kansas Health System
11.2018 - 11.2019
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Compiled information from files and research to satisfy information requests.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Cashier
University Of Kansas Health System
06.2016 - 11.2018
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Graduate Certificate - Medical Office Administration
Concorde Career College
09-2011
High School Diploma -
Northeast High School
05-2010
Skills
- Patient greeting
- Appointment confirmation
- Front desk supervision
- Appointment scheduling
- Phone etiquette
- Scheduling appointments
- Customer service
- Verbal and written communication
- Medical terminology
- Conflict resolution
- Directing callers
- Office administration
Certification
Medical Office Administration
Timeline
Patient Service Representative Scheduling
University Of Kansas Health System
06.2024 - Current
Unit Secretary
University Of Kansas Health System
09.2022 - 06.2024
Barista
University Of Kansas Health System
11.2019 - 09.2022
Information Desk Associate
University Of Kansas Health System
11.2018 - 11.2019
Cashier
University Of Kansas Health System
06.2016 - 11.2018
Graduate Certificate - Medical Office Administration
Concorde Career College
High School Diploma -
Northeast High School
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