Pracilla Alvarado
Garden City
Summary
Experienced in managing customer service inquiries and complaints, ensuring timely resolutions to enhance customer satisfaction. Supervised daily operations, including shift scheduling and task delegation, while maintaining compliance with safety regulations and company policies. Collaborated with management on strategic planning to achieve business goals, demonstrating effective operational oversight. Provided training and support to junior staff, fostering a knowledgeable team capable of meeting organizational objectives.
Overview
2
2
years of professional experience
2005
2005
years of post-secondary education
Work History
Assistant Manager
Applebees, Apple central
Clinton
11.2025 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Hourly shift lead
Applebees, Apple central
Harrisonville
05.2024 - 11.2025
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Provided guidance and support to other team members as needed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Taught staff upselling techniques to meet revenue targets.
Education
General Education Diploma
Kansas City , MoSkills
- Customer service management
- Staff training and development
- Inventory management
- Payroll administration
- Shift scheduling
- Conflict resolution
- Team leadership
- Operational oversight
- Cash handling
- Performance coaching
- Task delegation
- Customer complaint resolution
- Business operations management
- Decision-making
Timeline
Assistant Manager
Applebees, Apple central
11.2025 - Current
Hourly shift lead
Applebees, Apple central
05.2024 - 11.2025
General Education Diploma