Plauchette S. Watson
Raytown
Summary
Dedicated registered nurse skilled in administering medications and monitoring patient responses in acute care settings. Committed to fostering a safe environment while providing exceptional patient education and support. Strong collaboration with interdisciplinary teams ensures effective care coordination and enhanced patient outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Per Diem
Shiftkey
Kansas City
02.2023 - Current
- Acute psych/Detox unit; administering psychotropic and detox medications while monitoring for adverse side effects and medication effectiveness.
- Maintained safe, secure environment while fostering positive, comfortable milieu for patients and staff.
- Admitted and monitored patients with acute and chronic illnesses, including post-surgical care, in inpatient med surg and telemetry unit.
- Administered medications and coordinated patient care with physicians and specialists.
- Monitored lab tests and telemetry data, performed ekg tests to identify and track cardiac irregularities.
- Patient education and discharge planning.
Registered Nurse
Cascade Healthcare Staffing
Kansas City
08.2017 - Current
- Contracted with St. Johns hospital (08/2017-current), St. Joseph hospital (10/2018-12/2018), Excelsior Springs hospital (12/2018-01/2019), and private clients in Missouri and Kansas metro area to deliver direct nursing care to diverse patient populations.
- Administered IV infusion therapy, tube feedings, trach care, and psych care to ensure optimal patient recovery and comfort.
- Provided direct patient care in various healthcare settings.
- Administered medications and monitored patient responses consistently.
- Collaborated with interdisciplinary teams for comprehensive patient management.
School nurse
Zack Group
Kansas City
12.2024 - 01.2025
- Conduct comprehensive health screenings and assessments to identify student health needs.
- Collaborate with teachers, parents, and healthcare providers to develop and implement Individualized healthcare plans.
- Educate students, staff, and parents on health-related topics to promote wellness and prevent illness.
- Administer basic first aid and emergency medical care to students and staff.
- Manage and maintain student health records.
- Monitor and control communicable diseases to ensure a safe school environment.
- Provide counseling and support for students with mental health concerns.
- Coordinate and oversee school immunization programs.
- Ensure compliance with health regulations and guidelines.
- Assist in health and safety policy development and implementation.
- Facilitate referrals to outside healthcare providers and specialists when necessary.
- Participate in health promotion and disease prevention initiatives.
- Acute inpatient psych; following the doctor's orders and treatment plans, collaborate with other medical professionals, administering medications and monitoring responses to medication.
- Communicating with other care team members, documenting all treatments, medications and other patient care aspects in the electronic medical record.
- Responding to emergency psychiatric situations.
Travel RN-Covid
American Mobile
Atlanta
01.2020 - 08.2023
- Adapted to various units, including ortho, pulmonary, GI, and urology, providing critical support in the med surg/tele Covid unit.
- Provided comprehensive patient assessments in diverse healthcare settings.
- Administered medications and monitored patient responses effectively.
- Collaborated with multidisciplinary teams to develop care plans.
Travel RN
Favorite Healthcare Staffing
Kansas City
09.2019 - 12.2019
- Provided nursing care at level 1 trauma, STEMI, and stroke center, ensuring high-quality patient outcomes.
- Managed admissions, discharges, and discharge planning while advocating for patients, completing physician orders, and monitoring patients experiencing medical emergencies.
- Provided patient care in diverse clinical settings across various facilities.
- Administered medications and treatments according to established protocols.
- Collaborated with healthcare teams to develop patient-centered care plans.
Travel RN
Wellsprings Nurse Source
Charlotte
03.2019 - 06.2019
- Served as float pool resource medsurge/tele nurse at busy level 1 trauma center, adapting quickly to diverse patient needs.
- Assigned to multiple med surge floors, including orthopedic, observation, stepdown units, urology, and bariatrics, providing comprehensive care across various settings.
- Administered medications and treatments according to established protocols.
- Collaborated with healthcare teams to deliver patient-centered care.
- Monitored patients' vital signs and reported changes promptly.
Registered Nurse Med/Surge, Tele
Truman Medical Center
Kansas City
09.2017 - 09.2018
- Executed physician orders promptly and communicated adverse events to ensure patient safety.
- Administered medications and treatments as per physician orders.
- Monitored patient vital signs and reported changes to the healthcare team.
- Collaborated with multidisciplinary teams to optimize patient care plans.
Client Services Representative
Quest Diagnostics
Overland Park
09.2014 - 08.2017
- Managed customer inquiries via telephone, fax, or email about patient results, test services, and service failures, ensuring high-quality support.
- Contact the client to resolve routine matters related to patient testing and result reporting.
- Report client concerns using established protocols and provide education and guidance to clients about Quest Diagnostics lab processes.
- Escalated customer issues following established protocols to facilitate timely resolution.
- Report laboratory results to clients and patients using established protocols.
- Document reporting or call history in required format and maintain complete and accurate records.
- Recognized the significance of quality service in customer satisfaction.
Pre-Authorizations Specialist
The University of Kansas Hospital
Overland Park
04.2014 - 09.2014
- Reviewed structured clinical data against medical terms, diagnoses, and procedure codes to authorize requests or refer for further review per established procedures.
- Entered clinical and non-clinical information into computer database to ensure accurate patient records.
- Maintained patient confidentiality in compliance with state, federal, and company regulations to protect sensitive information.
Medical Billing
United Health Care
Overland Park
04.2013 - 12.2013
- Processed specialty medication orders via inbound calls and billed medications to patient's medical benefits, ensuring accuracy in billing procedures.
- Verified medical insurance benefits, educated patients on co-payments, out-of-pocket maximums, and deductibles, coordinated medication delivery to doctor's office, and reviewed prescriptions for accuracy in dosage and instructions.
- Reviewed and corrected medical billing documents for accuracy prior to submission.
- Developed and implemented medical billing procedures, policies and standards.
- Utilized medical billing software to track and manage denied claims efficiently.
Advisor
US Bank
Overland Park
10.2012 - 12.2012
- Assessed customer needs, delivered service, resolved inquiries, and handled billing disputes, finance charge questions, account maintenance, card and check orders, and lost or stolen cards or checks.
- Guided clients through financial products and services.
- Analyzed customer needs to recommend tailored solutions.
- Educated clients on account features and benefits.
HR Specialist
Aon Hewitt Associates
Charlotte
03.2011 - 09.2012
- Facilitated enrollment for Bank Of America employees in health and welfare benefits while resolving payroll issues to ensure accurate benefit access.
- Resolved employee paycheck issues and conducted thorough research on errors while following up on service requests to enhance employee satisfaction.
- Demonstrated expertise in payroll systems, including Oracle, PeopleSoft, and Taleo, to streamline processes.
- Updated employee address changes and personal data upon request.
- Managed service requests and responded to incoming calls in a high-volume call center, ensuring timely support for employee inquiries.
Customer Care Coach
CareOne Credit
Charlotte
07.2009 - 10.2010
- Supported clients in debt management program by maintaining accounts and updating information including address, phone number, creditor status, and balances in virtual work-from-home inbound call center.
- Mentored team members on effective customer service techniques and communication skills.
- Developed training materials to enhance customer support processes and workflows.
- Analyzed customer feedback to identify areas for improvement in service delivery.
Collections Consultant
AmeriCredit Corporation
Charlotte
06.2008 - 07.2009
- Collected on past due auto loan accounts, performed account maintenance, updated client personal information, conducted skip tracing on accounts with minimal customer contact, and coordinated with repossession unit for vehicle repossessions.
- Posted customer payments over the phone via western union phone pay, debit/credit card payment in an outbound automatic dialer setting.
- Analyzed customer data to identify trends and improve service strategies.
- Developed training materials for new consultants and staff members.
- Collaborated with teams to enhance operational processes and efficiencies.
Customer Service Consultant
Spherion
Charlotte
08.2004 - 06.2008
- Assisted customers in a busy call center environment with financial accounts and check ordering.
- Collected on past due accounts while delivering exceptional customer service across multiple companies including Wachovia, Axa Equitable, Mieneke Corporate, First Contact, Sprint, and Belk Corporate.
- Processed stop payments, transferred funds between accounts, provided account balances, and quoted mortgage rates to potential buyers.
- Performed data entry by inputting customer's information into the computer system both alphabetic as well as numeric.
- Managed multi-line switchboard, filed, faxed, and copied documents while supporting HR operations.
Residential Enrichment Specialist
Group Home
Charlotte
06.2002 - 06.2004
- Advocated for Group Home residents by supervising and assisting with daily activities and implementing instructions from consultants and therapists.
- Supervised individuals during daily activities to ensure engagement and safety.
- Facilitated participation of individuals in community activities to foster peer relationships.
- Accompanied residents to individual doctor's appointments to provide support.
- Ensured confidentiality of residents in compliance with Life-Span policy and HIPAA regulations.
- Evaluated personal hygiene needs and assisted residents with daily grooming tasks.
- Completed records and documentation, including daily data collection, progress notes, and medication administration records, to support resident care.
- Adhere to the principles of the Life-Span Choices Training curriculum.
- Handle emergency situations according to emergency procedures; assist with fire drills.
- Assist with meal preparation and clean up, according to OSHA regulations.
- Communicate with a variety of individuals and groups (e.g. residents, day program staff, supervisor, families, and consultants) in a professional and positive manner.
- Receive, review process, file and submit a variety of documents and reports accurately and in a timely manner.
Education
RN-BSN -
Capella University
01-2019
Registered Nurse Associates Degree - Nursing
Kansas City Kansas Community College
Kansas City, KS05-2017
Certified Nursing Assistant -
Kansas College Of Nursing
01-2013
AA -
Central Piedmont Community College
01-2012
High School Diploma -
David W. Butler High School
06-2001
Skills
- Medication administration
- IV infusion therapy
- Patient monitoring
- Health assessment
- Crisis intervention
- Care coordination
- Discharge planning
- Patient training
- Infection control
- Critical thinking
- Problem solving
- Decision-making
- Scheduling efficiency
- Attention to detail
- Computer skills
- Team collaboration
- Collaborative teamwork
- Calm under pressure
- Leadership
- Staff onboarding
- Emotional intelligence
- Cultural competency
- Networking skills
- Multitasking
- Effective communication
- Patient rapport
Certification
- CPR/First Aid/BLS, American Heart Association
- ACLS, American Heart Association
- NIHSS
- CPI
Timeline
School nurse
Zack Group
12.2024 - 01.2025
Per Diem
Shiftkey
02.2023 - Current
Travel RN-Covid
American Mobile
01.2020 - 08.2023
Travel RN
Favorite Healthcare Staffing
09.2019 - 12.2019
Travel RN
Wellsprings Nurse Source
03.2019 - 06.2019
Registered Nurse Med/Surge, Tele
Truman Medical Center
09.2017 - 09.2018
Registered Nurse
Cascade Healthcare Staffing
08.2017 - Current
Client Services Representative
Quest Diagnostics
09.2014 - 08.2017
Pre-Authorizations Specialist
The University of Kansas Hospital
04.2014 - 09.2014
Medical Billing
United Health Care
04.2013 - 12.2013
Advisor
US Bank
10.2012 - 12.2012
HR Specialist
Aon Hewitt Associates
03.2011 - 09.2012
Customer Care Coach
CareOne Credit
07.2009 - 10.2010
Collections Consultant
AmeriCredit Corporation
06.2008 - 07.2009
Customer Service Consultant
Spherion
08.2004 - 06.2008
Residential Enrichment Specialist
Group Home
06.2002 - 06.2004
RN-BSN -
Capella University
Registered Nurse Associates Degree - Nursing
Kansas City Kansas Community College
Certified Nursing Assistant -
Kansas College Of Nursing
AA -
Central Piedmont Community College
High School Diploma -
David W. Butler High School