Phyllis A. Jackson
SSM Select Rehabilitation
Florissant
11
years of professional experience
Experienced case management and social services professional with a strong background in insurance authorization, referral management, patient admissions, care coordination, client advocacy, and community resource navigation. Skilled in managing patient caseloads, coordinating services across interdisciplinary teams, supporting patients and families, navigating insurance requirements, and maintaining accurate documentation throughout the continuum of care.
Work History
Case Manager
7 Months- Manage referral intake, coordination, and insurance authorization processes to support timely patient access and continuity of care.
- Review incoming referrals, verify required information, and coordinate next steps for patient services.
- Facilitate insurance authorization processes by gathering required documentation and communicating with patients, providers, and other stakeholders.
- Contact prospective patients regarding referred services and coordinate scheduling and admission activities.
- Maintain accurate referral and patient documentation while tracking cases throughout the admission process.
- Collaborate with clinical and administrative teams to address barriers affecting patient access to services.
Social Service Coordinator
6 Years 5 Months- Managed a caseload of 30+ patients, conducting assessments and identifying individual needs, goals, and appropriate support services.
- Coordinated care and community resources in collaboration with social workers, clinical staff, patients, and families.
- Assisted patients with applications for medical, food, transportation, and other assistance programs.
- Conducted ongoing patient follow-up to monitor needs, address concerns, and support continuity of care.
- Educated patients and families regarding admissions processes, facility operations, and available services.
- Maintained assessments, case documentation, client records, and community resource information.
- Coordinated complaint investigations and collaborated with internal departments to resolve patient concerns.
- Conducted staff training and in-service workshops.
Social Service Assistant
3 Years 6 Months- Supported social workers with patient assessments, care planning, and identification of patient needs and goals.
- Coordinated community resources, medical assistance, transportation, and other supportive services.
- Assisted patients and families with applications for assistance programs and facility admission processes.
- Maintained patient documentation and conducted ongoing follow-up to address changing needs.
- Collaborated with interdisciplinary staff to resolve patient and family concerns.
Education
Master of Arts - Gerontology
Bachelor of Arts - Liberal Studies
Bachelor of Arts - Social Work
Skills
Case Management
Insurance Authorization
Referral Management
Patient Admissions
Care Coordination
Client Assessment
Discharge & Transition Support
Patient & Family Advocacy
Community Resources
Documentation
Interdisciplinary Collaboration
Staff Training
Timeline
Case Manager
SSM Select Rehabilitation
01.2026 - CurrentRead More
Social Service Coordinator
Barnes-Jewish Extended Care
08.2019 - 01.2026Read More
Social Service Assistant
Life Care Center of Bridgeton
02.2016 - 08.2019Read More
Webster University
Master of Arts from Gerontology
Read More
University of Missouri
Bachelor of Arts from Liberal Studies
Read More
University of Missouri
Bachelor of Arts from Social Work
Read More
Additional Experience
The Sarah Community Nursing Home — Social Service Designee | 2013–2016
The Scholarship Foundation of St. Louis — Student Advocate | 2010–2012