Phoebe Jones
St Louis
Summary
Professional with strong background in mortgage processing, skilled in evaluating financial documents, assessing loan applications, and ensuring compliance with industry standards. Adept at streamlining procedures to enhance efficiency and support team collaboration. Known for reliability and flexibility in meeting changing needs, with consistent focus on achieving results. Excellent communication and problem-solving abilities complement technical expertise in mortgage software and regulatory guidelines.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Processor/Underwriting Support Specialist
U.S. Bank
08.2010 - 09.2025
- Assisted in processing loan applications in the Loss Mitigation Department as an Opener Processor, ensuring completeness and accuracy of documentation.
- Assisted the underwriters in pulling and uploading Neighborhood Watch, Cavirs, title reports, and credit reports.
- Maintained organized electronic files using mortgage processing software for efficient access and tracking.
- Handled any conditions sent from underwriting departments.
- Adapted quickly to new systems and processes, enhancing overall workflow efficiency within the team.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
Education
Certificate - Medical Billing And Coding
Everest College
Earth City, MO08-2001
Skills
- Processing procedures
- Pipeline management
- Document review
- Information verification
- Loan origination software
- Processing documents
- Data entry
- Mortgage loan processing
- Loan modification
- Teamwork
- Multitasking Abilities
Timeline
Mortgage Loan Processor/Underwriting Support Specialist
U.S. Bank
08.2010 - 09.2025
Certificate - Medical Billing And Coding
Everest College