Summary

Overview

Work History

Education

Skills

Timeline

Phillip Van Norman

HARRISONVILLE

Summary

Dynamic leader with proven expertise in project management and customer service honed at JJP Remodeling. Excelled in staff training, enhancing team performance, and boosting customer satisfaction. Achieved significant cost control, improving profitability while fostering a safe, productive environment. Skilled in complex problem-solving and effective team leadership, ensuring high-quality service delivery and operational excellence.

Overview

13

13

years of professional experience

Work History

Manager

JJP Remodeling

01.2012 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Controlled costs to keep business operating within budget and increase profits.
Developed and maintained relationships with customers and suppliers through account development.
Improved safety procedures to create safe working conditions for workers.

Education

G.E.D. -

Northeast High School

Kansas City, MO

06.2005

Skills

Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving

Staff training and development
Staff management
Task delegation
Project management
Shift scheduling

Timeline

Manager

JJP Remodeling

01.2012 - Current

G.E.D. -

Northeast High School